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Saving header and single product site plusmega menu question

This topic has 10 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

Namaste

Participant

January 19, 2020 at 11:57

Hi,

Some questions.

1. I have built my single product page – how do I save it so it doesn’t restore to default when I update the theme (the same question regarding the header I am building).
2.Mega menu options are not showing – I am not able to identify the conflict with any plugins.
3. I am using my header builder and have an issue with connecting block which can’t be removed (it also duplicates whatever content is put in other connecting block, and doesn’t allow for any edits within itself)

Please, contact administrator
for this information.

#228543 Copied Theme version: xstore

9 Answers

Rose Tyler

Support staff

January 19, 2020 at 13:12

Hello,

1) Theme Options settings won’t be lost after the theme update, but it is recommended to create a backup before the update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Also, you can export Theme Options in a file (Theme Options > Export/Import), or Settings of your header only (Theme Options > Header builder > Header templates > Export).
2) Go to Appearance > Menus > edit menu http://prntscr.com/qpsdom
3) Update the theme and Core plugin to latest versions. If this doesn’t help, provide us with temporary FTP access.

Regards

#228546 Copied

Namaste

Participant

January 19, 2020 at 14:25

Well I updated the theme and now I am getting the critical error….

#228548 Copied

Rose Tyler

Support staff

January 19, 2020 at 14:36

Please provide a screenshot of the error.
You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to the screenshot here.

Regards

#228549 Copied

Namaste

Participant

January 19, 2020 at 15:19

We solved it. I am still having some issues though.

Related products – there is an error as you will see under the link

I am still not able to remove the connection block I mentioned above. Can we solve it without ftp access?

Please contact administrator
for this information.

#228551 Copied

Rose Tyler

Support staff

January 19, 2020 at 15:53

Hello,

I’ve passed your problems to our developers. FTP access is needed in this case. Contact your hosting provider to get FTP if you don’t have it.

Regards

#228552 Copied

Namaste

Participant

January 20, 2020 at 15:55

Hi Rose,

FTP details in the private content

I have additional glitch – I can’t edit static blocks with WP bakery – see screenshot

Please contact administrator
for this information.

#228590 Copied

Olga Barlow

Participant

January 21, 2020 at 11:17

Hello,

1) Connection block. I have checked your header builder and don’t see problem to remove the connection block https://gyazo.com/d5417016b7d138624743024d61fbe6d7 or edit its content https://gyazo.com/32d098851b7c475e462a33eda75cc47a
Could you explain your issue in more detail or provide gif using Gyazo gif for better understanding?
2) Related products notices – fixed.
3) Static Blocks. I don’t see problem to edit static blocks using WPBakery page builder http://prntscr.com/qqoi8w Have you sorted out?

Regards

#228616 Copied

Namaste

Participant

January 21, 2020 at 12:25

Hi,

1 – it got sorted after I uploaded dafault header one more time All works fine there now.

2 – thanks!!

3 – I’ve found the answer on the forum and fixed it. Thanks

#228618 Copied

Olga Barlow

Participant

January 21, 2020 at 14:55

Hello,

You are welcome.

Regards

#228627 Copied
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Saving header and single product site plusmega menu question

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