Same issue with your theme same issue with your theme

Hello, @Gianniskon,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.5) and XStore core plugin (5.4.5). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, Please clear your browser cache and check again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Gianniskon,

Thank you for your response.

Kindly review the IP address provided in the private content area. Additionally, we kindly request that you share screenshots of the issue, with the relevant areas clearly marked. To assist you further, please also provide access to your site’s WordPress admin panel in the private content area. This will enable us to investigate the matter thoroughly and offer the necessary support.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We appreciate your cooperation and look forward to resolving this for you.

Best regards,
The 8Theme Team

Dear Gianniskon,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team