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Same issue as filiphdan, WBbakery backend editor not working after xstore update

This topic has 6 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

Bas Kling

Participant

December 30, 2021 at 15:40

Please check. Login credentials in Private.
Issue is time sensitive: we need to update home page for NYE!

Please, contact administrator
for this information.

#313450 Copied Theme version: 8.0.11

5 Answers

Olga Barlow

Support staff

December 30, 2021 at 17:13

Hello,

I tried to edit your home page and did not face any issues. Also added example of text block here https://www.voyeurx.nl/black-friday-subscribe/ and it also works. Do, could you please provide us with video of the issue for better understanding? Also, check if you have any errors in the browser console.

Regards

#313454 Copied

Bas Kling

Participant

December 30, 2021 at 21:40

Don’t know what to say.
When I try to edit the home page, clicking on the blue “Backend Editor” button (hovering shows “Javascript;;” in the bottom left corner of the browser window, nothing happens. No errors visible in Chrome.
Cleared Cache (WP Rocket), nothing happens.
What else can I try?

-EDIT- Creating a new user profile on desktop pc, logging in with Chrome, problem seems to be gone.

#313466 Copied

Olga Barlow

Support staff

December 31, 2021 at 10:08

Hello,

Maybe something is wrong with the permissions of the previous user? Do you have any plugins that change or add user permissions?

Regards

#313476 Copied

Bas Kling

Participant

December 31, 2021 at 11:49

Same user, so same permissions, just a new windows profile and subsequent google chrome browser cache.
We seem to run into this quite often. I’d rather not erase all settings from my browser in order to be able to work on the website. What can we specifically do in terms of our website cookies and/or xstore to fix this?

#313487 Copied

Olga Barlow

Support staff

December 31, 2021 at 12:15

Hello,

That’s very strange issue, we never faced that. XStore theme does not have any limits for the page saving or any additional code for that. We are not sure about WPBakery cookies to guide you. You may ask WPBakery plugin authors about this https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments

Regards

#313494 Copied
Tagged: backend, editor, filiphdan, update, woocommerce, wordpress, xstore
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The issue related to '‘Same issue as filiphdan, WBbakery backend editor not working after xstore update’' has been successfully resolved, and the topic is now closed for further responses

Same issue as filiphdan, WBbakery backend editor not working after xstore update

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