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'Same as billing address' not working

This topic has 15 replies, 2 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

Michael

Participant

May 26, 2015 at 14:39

Hi,
When I select ‘Same as billing address’ in the shipping details section of the Checkout page the billing data I entered is not carried across.

On your Blanco WPEC demo site when ‘Same as billing address’ is selected a background task (ajax/js?) runs to populate the shipping fields with the billing data. This does not happen on my site, nothing seems to run to copy the data to the shipping fields.

I tested this in both Firefox and Chrome browsers and it fails in both.

The site can be access as per the details in the private content section.

Regards, Mike.

Please, contact administrator
for this information.

#66086 Copied

14 Answers

Eva Kemp

Support staff

May 26, 2015 at 16:26

Hello,

Please provide us with FTP credentials?
Did you make any changes in original theme files?

Regards,
Eva Kemp.

#66113 Copied

Michael

Participant

May 27, 2015 at 01:55

Hi Eva,

The FTP details are in the private content section.

If you make any changes I will need to know what/how to replicate those as this staging site will be deleted once it’s working OK. A new staging site will then be created which will be used to overwrite the live site.

Please note that as this is a staging site there are some differences to usual website file and folder locations e.g. it’s not in the public_html folder. The WordPress side of things is standard as far as I’m aware except for a couple of things in the database.

Regards,
Mike.

Please, contact administrator
for this information.

#66183 Copied

Michael

Participant

May 28, 2015 at 02:16

Hi Eva,
Have you had a chance to look into this problem?

I tested the checkout page after deactivating all plugins except WP E-Commerce but that didn’t help.

I couldn’t deactivate the LaySlider WP (it just wouldn’t deactivate) so I renamed it in cPanel file-manager but that didn’t help either.

Regards,
Mike.

#66483 Copied

Eva Kemp

Support staff

May 29, 2015 at 10:52

Hello,

Sorry for a delay.
We’re investigating the issue and once there is a result we’ll let you know.

Thank you.
Regards,
Eva Kemp.

#66934 Copied

Michael

Participant

May 29, 2015 at 12:05

Hi Eva,
Thanks for the update.
Regards,
Mike.

#66952 Copied

Eva Kemp

Support staff

May 29, 2015 at 12:39

Hello,

Please clear your browser cache and check the Checkout page now.

Thank you.
Regards,
Eva Kemp.

#66960 Copied

Michael

Participant

May 30, 2015 at 06:19

Hi Eva,
I cleared the cache and cookies and re-tested the checkout using firefox and chrome on my PC but the problem still exists.

I ticked the ‘Same as billing address’, selected Bank Deposit and clicked Purchase. The checkout page re-displayed and when I un-ticked ‘Same as billing address’ the shipping fields displayed ‘Please enter a valid……’.

I also tried on a Nexus 7 android tablet but it fails the same way.

When I tick ‘Same as billing address’ should I be able to un-tick it and then see the shipping details filled in? Have you changed the way it works, as I thought your Blanco WPEC demo did that? Today however it’s working differently – I no longer see the shipping details copied over but if the ‘Same as billing address’ is ticked then the transaction works.

Regards,
Mike.

#67085 Copied

Eva Kemp

Support staff

June 1, 2015 at 13:13

Hello,

I’ve checked Checkout page and it’s working fine. Please look at screenshot what I’m getting:
https://s3.amazonaws.com/fvd-data/notes/168674/1433160789-cxZEGW/screen.png
https://s3.amazonaws.com/fvd-data/notes/168674/1433160879-G3qT4t/screen.png
Please try to check in another browser.

Thank you.
Regards,
Eva Kemp.

#67306 Copied

Michael

Participant

June 3, 2015 at 09:51

Hi Eva,
I’ve tried the checkout ‘same as billing address’ in Chrome, Firefox and IE. I’ve also had three other people try on their pc/laptops.

In all cases it fails.

After clicking Purchase, the checkout page is redisplayed and if the ‘same as billing address’ is un-ticked below each field it says “please enter a valid nnn.”

(1) What operating system and browser are you using?

(2) In your screen print https://s3.amazonaws.com/fvd-data/notes/168674/1433160879-G3qT4t/screen.png of the transaction results for order #1552 there are no products ordered – so that’s very odd?? Your test orders 1550 and 1551 seem to be normal.

Regards,
Mike.

#67752 Copied

Eva Kemp

Support staff

June 5, 2015 at 09:44

Hello,

We’ve fixed the issue on the Checkout page.
Please clear browser cache and check now.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#68210 Copied

Michael

Participant

June 5, 2015 at 11:33

Hi Eva,
The ‘same as billing address’ option seems to be working OK now. Thanks very very much.

(1) One small issue seems to be that the shopping cart in the site header area continues to say that there is an item/s in the cart after the transaction results page is displayed when it should be empty.

(2) If I re-install the theme from my downloaded copy will it work or did you have to make changes to the theme?

(3) Did you need to make any changes to my website db, files, etc?

I’m planning to set up Blanco in another staging site for fresh testing before migrating it live in the next week or so and therefore will need to pickup any changes that you’ve made.

Thanks again,
Mike.

#68257 Copied

Eva Kemp

Support staff

June 5, 2015 at 12:33

Hello,

I’ve checked the site and product is removed from the cart after it’s purchased.
Please try to check in another browser.
To fix the issue we reuploaded the file wpsc-shopping_cart_page.php in wp-content/themes/blanco directory. We’ve sent it to your email address so you can upload it for your new site version.

Thank you.
Regards,
Eva Kemp.

#68285 Copied

Michael

Participant

July 8, 2015 at 01:53

Hi Eva,
Please go ahead and close this topic.
I’ve put the site live with it updated to the latest WP and WPEC versions and the ‘same as billing’ works fine.

Thank-you,
Mike.

#73803 Copied

Eva Kemp

Support staff

July 8, 2015 at 14:12

Hello,

You’re welcome.

Regards,
Eva Kemp.

#73953 Copied
Tagged: best selling woocommerce themes, fix same as billing address issue, resolve same as billing address issue, same as billing address not working, woocommerce address issue, woocommerce themes
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