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Sales price shows for a second then disappears and no “add to cart” button on shop page

This topic has 5 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Buhle

Buhle

Participant

September 24, 2025 at 12:00

hi there,

I have 2 urgents issues.

1. The sales price does not show in the shop page no matter which demo site I use.
2. On the current site, the “add to cart” button on the stop page is not available but is advertised in the demo site.

Please assist urgently as I have a sale running.

Files is visible for topic creator and
support staff only.

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4 Answers

Alex Carter

Support staff

September 24, 2025 at 12:24

Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Buhle

Participant

September 24, 2025 at 12:40

Hi Alex,

Website is now live for your investigation.

Please contact administrator
for this information.

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Alex Carter

Support staff

September 24, 2025 at 13:59

Hello,

1/ Could you please clarify which specific product your question refers to regarding the display of the discounted price on the shop page? For example, it seems to be working correctly here: https://prnt.sc/G-zQnOtZ0Ijd

2/ XStore Builders > Archive products > Edit template > https://prnt.sc/7rQ94dEiswCu

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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Buhle

Participant

September 25, 2025 at 07:07

Thanks for the support! My topic “Sales price shows for a second then disappears and no “add to cart” button on shop page” has been successfully resolved.

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Sales price shows for a second then disappears and no “add to cart” button on shop page

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