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Sales Booster “Waiting List” translations don’t work

This topic has 8 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

Sanja

Participant

October 9, 2025 at 09:37

Hi,

I’m reaching out regarding a translation issue with the Sales Booster “Waiting List” functionality in your theme.

Our site’s primary language is Slovene, and we’ve configured the Waiting List strings accordingly in the theme settings. We’re then using WPML to provide English and Croatian translations for our site.

The issue:
While we’ve located and translated all the relevant strings in WPML’s String Translation interface, only some translations are working properly on the frontend:

✓ The Waiting List button in the product grid correctly displays translated text.
✗ Other Waiting List elements that appear in the popup (form fields, messages, etc.) remain in Slovene regardless of the selected language.

We’ve already ensured that:
– All strings are properly entered in WPML’s String Translation section
– The translations are marked as complete
– WPML is correctly configured for our languages

Could you please advise on how to make all Waiting List elements properly respect the site’s current language?

Thank you for your assistance.

Best, Sanja

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support staff only.

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7 Answers

Luca Rossi

Support staff

October 9, 2025 at 10:37

Dear @Sanja,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

#456835 Copied

Sanja

Participant

October 9, 2025 at 12:27

Hi @Luca Rossi,

thank you for the reply.

I’ve attached credentials.

Best, Sanja

Please contact administrator
for this information.

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Luca Rossi

Support staff

October 13, 2025 at 07:37

Dear Sanja,

We apologize for the delayed response due to the weekend.

Could you please assist us in whitelisting our IP address?

https://prnt.sc/Bmgz5XjvmZgu

Thank you for your help.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#457047 Copied

Sanja

Participant

October 13, 2025 at 09:22

Hi,

no worries.

I whitelisted your IP. Please check.

Best, Sanja

#457067 Copied

Luca Rossi

Support staff

October 13, 2025 at 09:48

Dear @Sanja,

We’ve just scanned all missing strings from the XStore theme & XStore Core plugin and they now works fine.

Could you please add the translations again?

Thank you!

Please contact administrator
for this information.

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Sanja

Participant

October 13, 2025 at 10:25

Hi,

thank you for fast reply.

The link you sent includes strings that appear in the settings, not on the frontend.

Please see attached screenshots where you can see that how we defined those strings in the settings. Then we also translated those strings to both languages (english and croatian) but the strings appear in Slovene on frontend and don’t recognize the strings we added in the backend.

We also manually scanned child theme again if this would solve the issue, but it didn’t – no new strings were found and the previous ones still have translations added but are not visible on frontend.

Best, Sanja

Files is visible for topic creator and
support staff only.

#457076 Copied

Luca Rossi

Support staff

October 13, 2025 at 13:52

Dear Sanja,

Our development team has already defined the theme setting fields in the wpml-config.xml file within the XStore theme. This means that these texts are translatable: https://prnt.sc/IFUqNaaIaZ5Y.

We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest contacting the WPML support team for further assistance.

Thank you for your understanding.

Best regards,
The 8Theme Team

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