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Royal & Woocommerce Doesn't send email!

This topic has 6 replies, 2 voices, and was last updated 8 years, 12 months ago ago by Eva Kemp

kpap235

Participant

May 19, 2015 at 00:11

Hi,
i have problem sending/receiving mails when a new order occurs in woocommerce, customer doesn’t receive mail too!
I tried to “reset password” in order to see if it’ a wordpress or woocommerce problem but i didn’t receive email with reset link to my account.
I tried to use wp smtp and several plugins with no luck at all!!!
Please instruct me what to do!! I also have legenda licence and the theme uploaded on the same server to another site with same parameters and works fine with wp smtp plugin and a gmail account.
Please instruct me what to do!

Regards,
kpap

#64645 Copied Theme version: 1.7.1 WooCommerce version: 2.3.8

5 Answers

Eva Kemp

Support staff

May 19, 2015 at 08:45

Hello,

You need check mail logs on a server. Contact your host and ask them to check if any emails were sent. Also check this issue with default WordPress theme.

Thank you.
Regards,
Eva Kemp.

#64685 Copied

kpap235

Participant

May 20, 2015 at 17:59

Hi,
Mail logs are empty. It’s a vps server and does NOT provide mail service. Tested and working now On the same server, but different domain, a wordpress with your Legenda Theme works fine with wp smtp plugin and a gmail account setup.
Royal Theme mail service doesn’t work at all. i use latest version and upgrades of wordpress, royal and woocommerce. also tried many plugins with no luck. i also tried gmail, zohomail and other account i own with no luck. It’s not the first time i setup an email account!!!
I reisntalled the wordpress setup with royal and woocommerce, all clean install! same thing.
Please help it’s urgent!

Please, contact administrator
for this information.

#65046 Copied

Eva Kemp

Support staff

May 20, 2015 at 20:18

Hello,

Please try the solution described in the post https://www.8theme.com/topic/contact-form-7-unable-to-send-mail-from-sidebar/#post-64930 .

Thank you.
Regards,
Eva Kemp.

#65072 Copied

kpap235

Participant

May 20, 2015 at 21:54

It worked!!!
I would like to thank you for quick response!!!

Regards
kostas

#65090 Copied

Eva Kemp

Support staff

May 20, 2015 at 22:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#65095 Copied
Tagged: best selling, customer support, email notifications, online shopping, royal & woocommerce, woocommerce themes
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