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Royal Theme Update - by AdamVeitch87 - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: AdamVeitch87
    AdamVeitch87
    Participant
    November 5, 2015 at 23:35

    Hi,

    I updated my theme and a few of the features have gone a little strange. Namely the tabs section of the Visual Composer plugin.

    Could you help me to put it right please?

    If you check the home page of the website you will see what I mean.

    Thanks.

    Adam.

    Please, contact administrator
    for this information.
    #98082 Copied
    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    November 6, 2015 at 09:09

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #98116 Copied
    Avatar: AdamVeitch87
    AdamVeitch87
    Participant
    November 6, 2015 at 13:13

    Hi,

    Thanks for the quick reply.

    Below are the FTP and WordPress admin logins.

    Thanks.

    Adam.

    Please, contact administrator
    for this information.
    #98161 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 6, 2015 at 14:33

    Hello,

    May we reupload theme files from our side? Also please confirm that you have backup of your site and database.

    Best regards,
    Jack Richardson.

    #98175 Copied
    Avatar: AdamVeitch87
    AdamVeitch87
    Participant
    November 8, 2015 at 01:03

    Hi Jack,

    Yes, please go ahead.

    I have backed up the database and site files.

    Thanks.

    Adam.

    #98279 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 8, 2015 at 10:01

    Hello,

    I’ve reuploaded the theme, please check your site now (clear browser cache before). Also you need reupload images for some products.

    Regards,
    Eva Kemp.

    #98294 Copied
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