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Topic: Royal Theme not working

Tagged: royal

EPITOMIC

Participant

February 5, 2015 12:02 pm

Hi there

I have uploaded the royal theme for my website http://www.studentbay.co.za and it is not working at all. The following issues have been picked up:

1. Pages
When I go to pages or even try edit them the theme freezes for about 20mins and then shows a 503 error. This continues to happen.

2. Theme Options
The theme options never work. I click the link and it takes me straight to my homepage (Which I can’t edit by the way)

3. Extra themes
Not sure where to get those themes that were included?

Please help me as we have sponsors that need this site up and functional by Friday midday. I am in South Africa

Thanks

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Eva Kemp

Support staff

February 5, 2015 1:05 pm

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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EPITOMIC

Participant

February 5, 2015 1:07 pm

This is the error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@studentbay.co.za and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@studentbay.co.za and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

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EPITOMIC

Participant

February 5, 2015 1:10 pm

See private Content

Content is visible for topic creator and
support staff only.

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EPITOMIC

Participant

February 5, 2015 1:11 pm

My laptop is about to die and our electricity is out
Please email me once the issue is sorted?

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

February 5, 2015 1:14 pm

Hello,

FTP credentials are incorrect.
Please check them.
Also “Internal Server Error” is related to server configuration at your host. The reason may be you’re lack of memory and you need ask your host to increase the value for memory_limit.

Please check it with your host.

Thank you.
Regards,
Eva Kemp.

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EPITOMIC

Participant

February 5, 2015 3:31 pm

Hi there

The details weren’t incorrect, you were just blocked as they picked it up as suspicious. I have allowed you to gain access to the FTP

Please advise .

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EPITOMIC

Participant

February 5, 2015 5:00 pm

What country are you accessing it from? I need to grant that country access

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Eva Kemp

Support staff

February 5, 2015 5:17 pm

Hello,

Sorry, but we still can’t connect to FTP getting an error:
Login authentication failed

So, login or password is incorrect.
Also ask your host to check memory limit, because Internal Server Error is related to server configuration and not to the theme.

Thank you.
Regards,
Eva Kemp.

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EPITOMIC

Participant

February 5, 2015 7:21 pm

Fatal error: Class ‘WPBakeryShortCode’ not found in /home/studencz/public_html/wp-content/plugins/Ultimate_VC_Addons/modules/Ultimate_Buttons.php on line 701

That is the error I am receiving now.
What country are you based in?

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Eva Kemp

Support staff

February 5, 2015 8:18 pm

Hello,

Please update the Ultimate VC Addons and Visual Composer plugins to the latest versions:
http://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

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EPITOMIC

Participant

February 6, 2015 10:25 am

Looks like its working.
Where can I find the other 60 themes?

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Eva Kemp

Support staff

February 6, 2015 10:31 am

Hello,

Go to Theme Options > Import/Export and install a template variant.

Thank you.
Regards,
Eva Kemp.

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