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Royal Shop Single Product Images and Galery doesn't work

This topic has 10 replies, 4 voices, and was last updated 7 years, 9 months ago ago by Robert Hall

mikasisp

Participant

July 28, 2016 at 10:54

Hello Team,

we use royal theme and we have some issue with products, the product image doesn’t show the zoom, and doen’t open in the lightbox, and the galery shows images belows and not in carousel. We activated all this functions in theme options, but it doesn’t work.

We hope you can help us,
best Michael

Please, contact administrator
for this information.

#134909 Copied Theme version: 2.7.1 WooCommerce version: 2.6.1

9 Answers

Robert Hall

Support staff

July 28, 2016 at 12:14

Hello,

Did you make changes in original theme files?

Also please make full backup of the site and provide us with FTP credentials in Private Content.

Regards,
Robert Hall

#134914 Copied

mikasisp

Participant

July 28, 2016 at 13:10

Hello Robert,

thanks for helping me out, we didn’t any template changes,

Best Michael

Please, contact administrator
for this information.

#134917 Copied

Rose Tyler

Support staff

July 28, 2016 at 15:11

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Rose Tyler.

#134926 Copied

mikasisp

Participant

July 28, 2016 at 16:02

sorry, now it works

Please, contact administrator
for this information.

#134935 Copied
Rose Tyler

Support staff

July 28, 2016 at 16:41
Hello,

Sorry, but still incorrect.
```
331 Password required for loraimeat
530 Login incorrect.
```
Please check.

Regards,
Rose Tyler.
#134937 Copied
mikasisp

Participant

July 28, 2016 at 17:08

ok I changed the password

Please, contact administrator
for this information.

#134943 Copied

Jack Richardson

Support staff

July 28, 2016 at 20:32

Hello,

I’ve reuploaded files in the the wp-content/themes/royal/woocommerce directory.
Please check single products now.

Best regards,
Jack Richardson.

#134957 Copied

mikasisp

Participant

July 29, 2016 at 08:36

Hello Jack,

thanks a lot, now it works

Best Michael

#134978 Copied

Robert Hall

Support staff

July 29, 2016 at 08:47

Hello,

You’re welcome!

Regards,
Robert Hall

#134979 Copied
Tagged: gallery, royal shop, single product images, themes, woocommerce, wordpress
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Royal Shop Single Product Images and Galery doesn't work

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