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Topic: Royal fatal error

Tagged: fatal error, help

glamfitlife

Participant

February 17, 2015 12:22 am

I’ve successfully installed the Royal theme but when I activated it I got a fatal error message. I called Godaddy and was told to contact the developer.

Fatal error: Cannot redeclare class ReallySimpleCaptcha in /home/content/p3pnexwpnas06_data03/53/2296653/html/wp-content/themes/royal/framework/inc/really-simple-captcha/really-simple-captcha.php on line 30

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Stan Russell

Participant

February 17, 2015 9:58 am

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content to check this issue.

Thank you.
Regards,
Stan Russell.

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glamfitlife

Participant

February 17, 2015 2:21 pm

The information you requested is found in the private content. Thank you!

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support staff only.

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Eva Kemp

Support staff

February 18, 2015 10:55 am

Hello,

Sorry, but the credentials are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

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glamfitlife

Participant

February 18, 2015 4:06 pm

Let’s try this again!

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Eva Kemp

Support staff

February 18, 2015 6:06 pm

Hello,

Could you please provide us with correct login details to wp-admin panel as well?

Thank you.
Regards,
Eva Kemp.

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glamfitlife

Participant

February 18, 2015 11:37 pm

Sorry Eva!

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Eva Kemp

Support staff

February 19, 2015 12:36 am

Hello,

Sorry but we still can’t log in to wp-admin panel.
Please reset the password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

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glamfitlife

Participant

February 19, 2015 1:26 pm

Again

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Robert Hall

Support staff

February 19, 2015 1:43 pm

Hello @glamfitlife,

Please provide us with full permission to admin panel to look on issue more deeply.

Regards,
Robert Hall.

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glamfitlife

Participant

February 19, 2015 9:06 pm

I’ve given you all the info I have I’m confused on what else you need!
How do I grant you full permission??

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Eva Kemp

Support staff

February 20, 2015 12:29 am

Hello,

The problem was caused by Really Simple CAPTCHA plugin. I’ve deactivated it and site is working now.
Please check.

Regards,
Eva Kemp.

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