RLT language for checkout form. unable to see the headings

Hello @Plethora,

Thank you for your message.

Let’s address the issues step by step. As you have already confirmed, the AJAX functionality does not work on the initial page load. We kindly ask you to check whether the issue persists when the WP Rocket plugin is deactivated. If deactivating the plugin resolves the problem, we recommend reaching out to WP Rocket’s support team for further assistance. Since the plugin is a paid product, you are entitled to access their support and they will be able to guide you on the appropriate configuration settings for your specific case.

Regarding the second issue related to empty strings in the checkout form when using RTL languages, we would need access to your live website in order to investigate further. Currently, we only have access to the staging site, which does not include the necessary functionality to reproduce and analyze the issue.

We appreciate your cooperation and look forward to resolving these matters with you.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

We hope this message finds you well.

We have conducted a test using the default WooCommerce shortcode [woocommerce_checkout], the default Storefront theme, and with the XStore Core plugin deactivated. This is a standard procedure we recommend to our customers in order to determine whether an issue is related to our theme. In most cases, such issues are caused by third-party plugins or customizations rather than the theme itself.

As part of our testing, we have recorded a video demonstrating that the checkout fields remain empty even when using the default Storefront theme. You can view the video here: https://gyazo.com/bb88e2332575b0fba3840e0d26d7bf43.

Upon further investigation, we identified that the issue is caused by the “Checkout Field Editor for WooCommerce” plugin. This plugin appears to affect the display of checkout fields both with the Storefront theme and with our theme. When the plugin is deactivated, the fields display correctly.

Please note that we provide support exclusively for our own themes and plugins. As this issue is not related to our theme or plugin, we kindly suggest reaching out to the support team of the “Checkout Field Editor for WooCommerce” plugin for further assistance.

Thank you for your understanding. If the issue has been resolved, you may mark this topic as closed.

Best regards,
The 8Theme Support Team