• 

  mivitos

  Participant

  February 1, 2017 at 18:53

  Hi,
  Revolution slider not loading video on Chrome Browser, but working Mozilla and Safari.

  Video Layer not working, but the others sliders it working.

  video layer not working in mobile; (I don’t choose disable the video for mobile devices.)

  Thanks,
  Miquéias.

  #153696 Copied Theme version: RoyalStore v 2.8
  3 Answers
  

  Eva Kemp

  Participant

  February 2, 2017 at 11:30

  Hello,

  Please provide FTP and WP Dashboard credentials in private content.

  Regards,
  Eva Kemp.

  #153737 Copied
  

  mivitos

  Participant

  February 3, 2017 at 14:20

  ok, in private.

  Please, contact administrator
  for this information.

  #153902 Copied
  

  Eva Kemp

  Participant

  February 4, 2017 at 10:41

  Hello,

  Please update the theme to the latest version 2.9.
  Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
  Also update Revolution Slider and Visual Composer plugins https://www.8theme.com/download-plugins/ .
  
  Don’t forget to create back up of your files and database before starting update process!

  
  (it’s for Legenda theme but the process is the same).

  Regards,
  Eva Kemp.

  #153992 Copied
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