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Revolution Slider not loading in Chrome on Mac

This topic has 6 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

robertsenuk

Participant

July 20, 2020 at 19:15

Hello,

A client has noted that the revolution slider, which should be showing at the top of our home page on desktop is not showing in Chrome on Mac.

It has been showing for me but now also doesn’t display at times in Chrome for Mac. I have cleared caching plugins and browser cache and still problem persists.

When I look into the code when this happens it seems the code of the Rev Slider is replaced by

<div class="wpb_wrapper"></div> == $0

Please kindly advise.

Thank you
Rob

Please, contact administrator
for this information.

#244894 Copied Theme version: 6.3.8 WooCommerce version: 3.9.3

5 Answers

Olga Barlow

Support staff

July 21, 2020 at 09:36

Hello,

Could you, please, provide us with WP Dashboard access to your site to check the backend settings and help you?

Regards

#244924 Copied

robertsenuk

Participant

July 21, 2020 at 11:47

Hello,

Sure please find access in the private content area.

Also I have just seen this issue happens in Firefox as well so is not browser specific to Chrome.

Thanks
Rob

Please contact administrator
for this information.

#244938 Copied

Olga Barlow

Support staff

July 21, 2020 at 12:41

Hello,

That’s strange but once you provided access slider in on the home page and I don’t see any problem with it http://prntscr.com/tluv9m
Maybe you just removed it before?

Regards

Regards

#244944 Copied

robertsenuk

Participant

July 23, 2020 at 11:41

Hello Olga,

Thank you for looking into it.

We haven’t removed it, it just doesn’t appear sometimes. It is still happening as of this morning.

Thanks
Rob

#245154 Copied

Olga Barlow

Support staff

July 23, 2020 at 11:57

Hello,

Do you use cache plugins or any similar optimization plugin? Try to disable and check if you still have the mentioned issue or exclude the home page from caching and also check the effect.

Regards

#245155 Copied
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