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Revolution Slider Judder after latest update +

This topic has 6 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Andrew Mitchell

fishmonkeyman

Participant

July 2, 2025 at 14:59

Hello, can you help with a couple of confounding issues I have had since recent theme updates please?

1. Latest Xstore/WPBakery update has caused a judder effect in my Revolution Slider. There’s now a big judder at the end of each of my three slides at the top of my home page. Please see link in private content area. This is clearly apparent in Chrome only. Edge and Firefox appear smoothly animated.

2. At the top of page under the slider, in the latest blog posts area, there is a small visible icon at the top left of each of the six images. In different browsers, this may be an outlined rectangle, or a rectangle with a question mark or letters inside. I can’t identify where this is being introduced. This may have been an issue prior to the current updates. These unwanted elements do not appear on the actual blog pages, only on the home page.

All other pages appear to behave as expected

Any advice or assistance would be be greatly appreciated. Thank you.

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5 Answers

Andrew Mitchell

Support staff

July 3, 2025 at 08:38

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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fishmonkeyman

Participant

July 3, 2025 at 13:49

Hi, many thanks for your prompt response. I’ve provided all the details you’ve requested in the private content area.
Thanks again!

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

July 3, 2025 at 15:48

Hello, fishmonkeyman,

Regarding the issue with the blog sections, we have resolved it.

As for the bug related to the Revolution Slider, the same issue also occurs with the default theme. Therefore, we kindly recommend reaching out to the plugin’s support team for further assistance.

Best regards,
The 8Theme Team

#448870 Copied

fishmonkeyman

Participant

July 4, 2025 at 15:54

Hello,

Many thanks for resolving the second issue, it’s much appreciated.

As regards the issue with the Revolution Slider, I certainly can’t afford to pay another $91 for Theme Punch to fix a bug on the one slider I use on the website. I’m sure Eight Theme used to extend support for plugins that were included in the Xstore package, but it appears that this is no longer the case?

I’ll wait to see if the next Revolution Slider update fixes the issue before I decide whether to replace the plugin with another.

Best,

–Gary.

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Andrew Mitchell

Support staff

July 4, 2025 at 19:44

Hello Gary,

You’re most welcome! We truly appreciate your kind words, and we’re glad to hear the second issue has been resolved to your satisfaction. Wishing you a wonderful day ahead.

Regarding the Revolution Slider, we completely understand your concerns. While the plugin is bundled with the XStore theme, direct support for third-party plugins such as Slider Revolution is provided by the plugin’s authors. However, we always strive to assist our customers as much as possible within the scope of our support.

If the issue persists after the next update, please don’t hesitate to reach out to us. We’ll do our best to help you troubleshoot or suggest alternative solutions.

In the meantime, if you’re enjoying the XStore theme and feel it has enhanced your website experience, we would be incredibly grateful if you could take a moment to leave us a 5-star review on ThemeForest. Your feedback means a lot to us and helps us continue to improve and provide better service.

You can leave your review here: https://themeforest.net/downloads

Thank you once again for choosing XStore. Should you have any further questions or need assistance, our dedicated support team is always here to help.

Best regards,
8Theme’s Team

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