• 

  Eric

  Participant

  January 27, 2016 at 09:47

  Dear Service,

  I could open any link on revolution sliders from my testing site via mobile screen.
  Testing site: store.yoz.com.tw/
  revolution slider version: 5.0.4

  But the link of revolution sliders from formal site could not open via mobile screen.
  Formal site: rockpal.com.tw/
  revolution slider version: 5.1.5

  Testing environment: iPhone6, Safari browser
  Please check and help me how to recovery the link on revolution sliders of my formal site?

  Best regards,
  Eric

  #110224 Copied
  6 Answers
  

  Eva Kemp

  Participant

  January 27, 2016 at 11:57

  Hello,

  Please update Visual Composer plugin to the latest version https://www.8theme.com/download-plugins/ and check slider buttons after that. You’re using very old plugin version which may cause conflict.

  Regards,
  Eva Kemp.

  #110261 Copied
  

  Eric

  Participant

  January 27, 2016 at 18:01

  Dear Eva,

  I’ve updated two plug-ins Visual Composer and Revolution Sliders to the latest version, but the slider on mobile screen still could not link to anywhere.
  I checked my slider hyperlink setting also, you can find it has been set correctly. Please check this picture. https://drive.google.com/file/d/0B0UZ77fMI9c0VFpqaVA2NldQeDg/view?usp=sharing

  Is there any other possible cause mobile slider link could not work?

  Regards,
  Eric

  #110347 Copied
  

  Eric

  Participant

  January 28, 2016 at 17:14

  Dear Service,

  Is there any further progress on this?

  BR
  Eric

  #110603 Copied
  

  Eva Kemp

  Participant

  January 29, 2016 at 10:33

  Hello,

  We checked your site on iPhone and didn’t see the issue. All links on slider are working.
  Could you please show a video for our better understanding?

  Thank you.
  Regards,
  Eva Kemp.

  #110715 Copied
  

  Eric

  Participant

  February 1, 2016 at 06:55

  Dear Eva,

  Yes, it works again because I updated the theme last Friday (1/29, Taiwan time).
  Thanks for your checking. This issue has been fixed.

  BR
  Eric

  #110948 Copied
  

  Eva Kemp

  Participant

  February 1, 2016 at 09:07

  Hello,

  Glad to hear it.

  Have a nice day.

  Regards,
  Eva Kemp.

  #110969 Copied
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