Reviews tab on variable product page - by javi_web

This topic has 3 replies, 2 voices, and was last updated 5 years, 2 months ago ago by javi_web

  • Avatar: javi_web
    javi_web
    Participant
    September 23, 2020 at 13:17

    Hello, We have a product https://www.maquinasfebal.es/tienda-online-profesionales/consumibles/bolsas-de-vacio/12×20-cm-lisa that have reviews but the tab of reviews doesn’t appears.

    Do you know why? The plugin’s developer ( https://www.cusrev.com/ ) said me that is a problem of the theme.

    Thanks.
    Cheers,
    Javi.

    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2020 at 14:11

    Hello,

    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: javi_web
    javi_web
    Participant
    September 24, 2020 at 07:30

    OMG, my client had disabled “Reviews enabled” for this product.
    Thanks!
    Regards,
    Javi.

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