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Reviews Feature and Add to Cart Issue - by jnunoalves

This topic has 7 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

jnunoalves

Participant

September 4, 2016 at 12:44

Hello,

I’m having an issue with my website, where for some products I can add reviews, and for others the option is kind of disabled.

I’ve had something similar in the past but that was related with the option “enable views” from woocommerce that was disabled. Now what is happening is that all products are marked as enable reviews and some don’t allow reviews.

Trying to solve this, I’ve updated my site to the last version of Legenda 3.0.3 and now I’ve an issue when I add a product to cart as it extends and keeps visible in the header. This issue is really urgent as this affects a lot the usability of my website. This is a live webshop, please help!

Thank you in advance

José Alves

#138795 Copied Theme version: 3.0.3 WooCommerce version: 2.6.4

6 Answers

jnunoalves

Participant

September 4, 2016 at 13:25

Hello Again,

I’ve reverted to 3.0.2 Legenda and the issue with the cart is solved.

So my question with the reviews is still open and I’d like to know what has to be done to update to 3.0.3 or shall I keep with 3.0.2 due to the issue with the cart.

Regards,

José

#138797 Copied

Jack Richardson

Support staff

September 5, 2016 at 07:58

Hello,

Please show a direct page where you don’t have reviews tab.
When you update theme you need delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package. Please try it.

Best regards,
Jack Richardson.

#138828 Copied

jnunoalves

Participant

September 18, 2016 at 11:34

Hello,

The issue is not that the tab doesn’t display, is just not possible to write in the text box.

Long time ago I had the problem of the tab not being visible but it was due to the checkbox (enable reviews) in the products page that wasn’t checked. Also in the database it was visible (wp_posts where post_type=’product’ and comment_status != ‘open’).

Last time, I’ve tried to compare 2 products, one that is possible and another where is not, and didn’t find any difference in terms of attributes both in wp_posts and wp_postmeta
At this moment I’m not even capable of finding a product where is possible to write reviews.

In woocommerce these 3 options are enabled:
Product Ratings Enable ratings on reviews
Ratings are required to leave a review
Show “verified owner” label for customer reviews

Regards,

José

PS. You can close all my other tickets if it helps.

#139964 Copied

Jack Richardson

Support staff

September 19, 2016 at 08:15

Hello,

Please provide FTP and WP Dashboard credentials in private content.
Have you modified any theme files?

Best regards,
Jack Richardson.

#139986 Copied

jnunoalves

Participant

September 25, 2016 at 12:44

Hello,

Details below.

No, the only file changed is related with the text for upsells.

Regards

José

Please, contact administrator
for this information.

#140697 Copied

Jack Richardson

Support staff

September 26, 2016 at 10:06

Hello,

I’ve updated the theme and Visual Composer plugin.
Please check the mentioned issues now.

Best regards,
Jack Richardson.

#140762 Copied
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