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Review tab not visible on the product page

This topic has 10 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Luca Rossi

Namaste

Participant

April 27, 2025 at 14:59

I have reviews enabled in Woocommerce and reviews tab is added to the product view in single product builder. Still the Tab is not showing up.

Please advise

Please, contact administrator
for this information.

#442110 Copied Theme version: 9.4.10

9 Answers

Alex Carter

Support staff

April 28, 2025 at 07:35

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

#442141 Copied

Namaste

Participant

April 28, 2025 at 22:18

I really do not have time to again go through this. I have been using your theme for many years and have multiple licenses.

Second – to pay for support and receive this copy and paste reply, now with additional child theme piece is just not helpful.

Can you please analyse the problem?

#442229 Copied

Jack Richardson

Support staff

April 29, 2025 at 08:22

Dear @Namaste,

We hope this message finds you well.

We have reviewed the single product configuration, and the reviews should be displaying correctly. However, since multiple single product templates are being used on your site, we would need access to your FTP in order to investigate the issue further and identify the cause of the incorrect review display directly from the files.

Could you kindly provide us with FTP access via the private area at your earliest convenience?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#442262 Copied

Namaste

Participant

May 1, 2025 at 17:56

access in pc

Please contact administrator
for this information.

#442499 Copied

Luca Rossi

Support staff

May 3, 2025 at 16:26

Dear @Namaste,

We hope this message finds you well.

It appears that there was a conflict with the comment/review settings, which had been set to “OFF” by default. To resolve this issue, we have added a custom code snippet to the functions.php file located in your child theme:

add_filter(‘comments_open’, ‘__return_true’, 999);

This adjustment should now allow the reviews to display correctly on your site.

Could you kindly verify that everything is working as expected on your end?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#442614 Copied

Namaste

Participant

May 3, 2025 at 21:26

So this seems to work correctly but what we noticed is that we have a comments section on the home page – we did not add this element and we can’t remove it in elementor edit – it is somehow pushed from the wordpress defaults.

And commenting should be turned off for the whole site (it is also visible on blog posts although we do not want it there)

The comment field is visible on all pages except woocomerce (shop, products), so it is definitely a glitch.

#442630 Copied

Luca Rossi

Support staff

May 4, 2025 at 14:40

Hi @Namaste,

Could you please check again?

We’ve updated the custom code a little bit.

Thank you!

#442640 Copied

Namaste

Participant

May 4, 2025 at 14:46

All looks good now, thank you for help.

#442643 Copied

Luca Rossi

Support staff

May 4, 2025 at 14:49

Dear @Namaste,

You’re very welcome!

Please know that we are always here to assist you.

Best regards,
The 8Theme Team

#442645 Copied
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