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Topic: Responsiveness

simon030

Participant

August 26, 2016 7:37 am

Hey there,

The theme says it’s responsive, but it isn’t working for me.
Do I perhaps need to update the .css file, and if so what do you have a file I can use/work with?

Thanks,

Marvin Oltmans

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Jack Richardson

Support staff

August 26, 2016 7:51 am

Hello,

Please provide WP and FTP credentials.

Thank you.
Best regards,
Jack Richardson.

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simon030

Participant

August 26, 2016 8:55 am

Where can I find these?

Marvin

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Jack Richardson

Support staff

August 26, 2016 9:22 am

Hello,

You can ask for FTP login data at your hosting provider support.
Don’t you know your credentials to WordPress admin panel?
You should have created them while WordPress installation.

Best regards,
Jack Richardson.

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simon030

Participant

August 26, 2016 12:28 pm

I’ve spoke with my hosting provider and they told me it’s not safe to give you my FTP login data on a public forum. Is there another way to fix this, and I would like to be treated nicely…

Marvin

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Rose Tyler

Support staff

August 26, 2016 12:32 pm

Hello,

You can provide it in Private Content http://prntscr.com/c1k220 (visible only for our technical support).

Regards,
Rose Tyler.

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simon030

Participant

August 26, 2016 1:04 pm

This is the info

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

August 26, 2016 3:02 pm

Hello,

I don’t see our theme installed for the site you provided.
Have you given us the correct site?

Best regards,
Jack Richardson.

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simon030

Participant

August 26, 2016 3:45 pm

Yes, and the site looks very different now. Have you changed anything?

Marvin

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Jack Richardson

Support staff

August 26, 2016 4:41 pm

Hello,

We didn’t do anything. Have you installed our theme? I don’t see it in Appearance > Themes.
Please provide FTP credentials.
Also I see in your profile you have the site http://www.hooligans-shop.com. Maybe you meant this site?

Best regards,
Jack Richardson.

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simon030

Participant

August 29, 2016 12:47 pm

See private content.

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

August 29, 2016 2:07 pm

Hello,

Please specify the site url you are talking about.
Thank you.

Best regards,
Jack Richardson.

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simon030

Participant

August 30, 2016 8:57 am

wwww.hooligans-shop.com

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Rose Tyler

Support staff

August 30, 2016 9:08 am

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Rose Tyler.

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Jack Richardson

Support staff

August 30, 2016 9:18 am

Hello,

In this case we also need wp-admin login details for the http://www.hooligans-shop.com site as you provided them to other one.
Please give us them in private content area.
Thank you.

Best regards,
Jack Richardson.

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simon030

Participant

August 31, 2016 8:12 am

Yes of course, no problem 🙂

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support staff only.

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Jack Richardson

Support staff

August 31, 2016 9:10 am

Hello,

Please update the theme to 3.0.3 version.

After that check the site.

Best regards,
Jack Richardson.

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simon030

Participant

September 1, 2016 10:47 am

Hello,

I have updated the theme to version 3.0.3 but it’s still not responsive. But it’s only not responsive in text blocks. I have an example of how it looks in this image.

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Eva Kemp

Support staff

September 1, 2016 11:42 am

Hello,

You had responsive design disabled in VC settings http://storage4.static.itmages.com/i/16/0901/h_1472726518_8058255_6f2498159c.png
I’ve enabled it.
Check now.

Regards,
Eva Kemp.

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