Hello,
Please provide WP and FTP credentials.
Thank you.
Best regards,
Jack Richardson.
Hello,
You can ask for FTP login data at your hosting provider support.
Don’t you know your credentials to WordPress admin panel?
You should have created them while WordPress installation.
Best regards,
Jack Richardson.
Hello,
You can provide it in Private Content http://prntscr.com/c1k220 (visible only for our technical support).
Regards,
Rose Tyler.
Hello,
I don’t see our theme installed for the site you provided.
Have you given us the correct site?
Best regards,
Jack Richardson.
Hello,
We didn’t do anything. Have you installed our theme? I don’t see it in Appearance > Themes.
Please provide FTP credentials.
Also I see in your profile you have the site http://www.hooligans-shop.com. Maybe you meant this site?
Best regards,
Jack Richardson.
Hello,
Please specify the site url you are talking about.
Thank you.
Best regards,
Jack Richardson.
Hello,
Please provide us with wp-admin access in Private Content.
Regards,
Rose Tyler.
Hello,
In this case we also need wp-admin login details for the http://www.hooligans-shop.com site as you provided them to other one.
Please give us them in private content area.
Thank you.
Best regards,
Jack Richardson.
Hello,
Please update the theme to 3.0.3 version.
After that check the site.
Best regards,
Jack Richardson.
Hello,
You had responsive design disabled in VC settings http://storage4.static.itmages.com/i/16/0901/h_1472726518_8058255_6f2498159c.png
I’ve enabled it.
Check now.
Regards,
Eva Kemp.
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