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Responsiveness gliches when zooming in/out

This topic has 31 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Stan Russell

Eva Kemp

Support staff

March 3, 2015 at 15:05

Hello,

We’re very sorry for the caused troubles.
We’re investigating this issue and will notify as soon as possible.

Please take our apologies for inconveniences.
Thank you for your understanding and patience.

Regards,
Eva Kemp.

#47011 Copied

ronen-webzit

Participant

March 10, 2015 at 06:48

Hello Eva,

The website changed it behavior in Google Chrome:
Ctrl+mouse wheel is zoom is disabled
Ctrl & +/- zoom is enabled and still presenting the bug

Safari has the bug as before and now the rev slider is not showing in WIN 7 (!?)

IE & FF do not have this bug at all !!!

My client site that works with Royal Store but with Interior design – has NONE of this issues !!!

Waiting for your reply,

Ronen

#48365 Copied

Olga Barlow

Support staff

March 11, 2015 at 13:11

Hello,

Try to add the following code in custom.css:

.st-container .st-pusher {overflow-x: visible;}

Regards,
Olga Barlow

#48761 Copied

ronen-webzit

Participant

March 11, 2015 at 21:58

Hello Olga,

I’ve added this code to rtl.css – the child theme css file – but it did not solve the issue.

Did you change something in the website via the username I provided ? because the Ctrl+mouse wheel is not responding…

Is it mandatory to use custome.css ?

Thank your for your prompt reply,

Ronen

#48940 Copied

Olga Barlow

Support staff

March 12, 2015 at 16:07

Hello,

We found what caused your problem – Black Studio TinyMCE Widget plugin and form in footer. Disable this third-party plugin and try to use Contact Form 7 to create form you need.

Regards,
Olga Barlow

#49149 Copied

ronen-webzit

Participant

March 15, 2015 at 12:08

Hello Olga,

Thank you very much – this is indeed solved the issue.
I’m very happy about that for I’m now able to continue and further use this excellent product.

One last thing – the “Ctrl+MouseRightWheel” is not working. Did you disable this feature ? If so please enable it or tell me how.

Let me know when you need no further access to my website as I would like to freeze that user for security reasons.

Again, thank you for your prompt reply,

Best,

Ronen

#49672 Copied

Eva Kemp

Support staff

March 16, 2015 at 10:36

Hello,

Could you please clarify the issue with more details?
As I see your site is working well and right mouse click is working too.

Thank you.
Regards,
Eva Kemp.

#49777 Copied

ronen-webzit

Participant

March 16, 2015 at 11:56

Hello Eva & Olga,

1. You’re right RightClick (option menu) works fine.
but – If you RightClick+MouseWheel (zoom in/out) the page scrolls up/down only.

Is that due to change you’ve introduced via the user account I provided ?

2. Just to let you know – the real culprit of the gliches is the Mail Chimp form script that contained a ‘margin-left: -5000px;’ parameter in one of the divs. Changing that to ‘visibility: hidden’ resolved that.

I couldn’t find that without your help – so thank you for all you’ve done.

I only need now to re-enable zoom in /out by RightClick+MouseWheel

Best,

Ronen

#49804 Copied

Eva Kemp

Support staff

March 18, 2015 at 22:18

Hello,

The problem is caused by Smooth Scroll option in Ultimate VC Addons settings.
Go to Brainstorm section in wp-admin panel > Modules > Advanced Settings tab > disable “Smooth Scroll”.

Regards,
Eva Kemp.

#50718 Copied

ronen-webzit

Participant

March 20, 2015 at 11:08

Thank you Eva,

I admit that I wasn’t sure about the quality of your support at the beginning – but you’ve proved me dead wrong.

Your service is excellent and you’ve answered every issue.

Best,

Ronen

#51145 Copied

Stan Russell

Participant

March 20, 2015 at 11:14

Hello ronen-webzit,

we are always happy to make our customers happy and satisfied.

Regards,
Stan Russell.

#51147 Copied
Tagged: best selling, gliches, persuasive, responsive, themes, woocommerce, zooming
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