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Responsive Options and Language/Currency Switcher

This topic has 8 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

rj

Participant

December 4, 2020 at 09:46

Hi

1. Between the resolution of 768px – 991px (Tablet), my footer looks like this…

https://prnt.sc/vvl8ne

But I want it like this…

https://prnt.sc/vvl993

I tried all the settings in the responsive options of WP Bakery here…

https://prnt.sc/vvl9vw

But cant see any change

Can you please help me. Please note that I have applied some custom style for columns
https://prnt.sc/vvlbls
but hope its doesn’t matter.

2. Only on media devices and only on shop page, my language and currency switchers are showing only 5 language and 5 currency and not showing the full list.

https://prnt.sc/vvlegv

3. Request you to please alos check my other post

https://www.8theme.com/topic/few-settings-on-mobile-version/#post-262482

as its already 4th day today. I understand you were not able to login even though the link was working fine on my end. I tried on different devices also. But to fix this, I have already made your admin account and shared login username and password in private content area.

Thanks in advance

Please, contact administrator
for this information.

#262577 Copied Theme version: 7.2

7 Answers

Olga Barlow

Participant

December 4, 2020 at 15:39

Hello,

Need to log in to help you with your issues.
IPs of our experts who will work on your issue 176.98.73.124, 176.98.70.243 and 176.98.70.175.
Add to whitelist them. Because still can’t log in to your backend. Only frontend is available.

Regards

#262671 Copied

rj

Participant

December 4, 2020 at 16:00

I have added all IPs in whitelist as well as I have changed your user role to super admin.
Can you please try now.

#262683 Copied

Rose Tyler

Support staff

December 5, 2020 at 10:09

Hello,

Our technicians will be able to continue work on this after the weekend. Please be patient.

Regards

#262761 Copied

rj

Participant

December 6, 2020 at 10:39

Please atleast confirm if the login is working on your end and if you are able to access admin panel. From my side I have checked everything and tried on different devices and its working fine.

#262861 Copied

Olga Barlow

Participant

December 7, 2020 at 13:17

Hello,

Checked and with no success https://gyazo.com/21e143c3a56379bbf08354f9623911db
That’s very strange because we were able to log in a few weeks ago. What plugin did you install after that that prevents access? Sucuri Security? Could you temporarily disable it or add exclusing?

Regards

#262963 Copied

rj

Participant

December 7, 2020 at 13:26

This is really strange… not only Loginizer but I have even added yours IPs in whitelist of CDN as well… Securi and Loginizer were always there since 2 months… I’ve deactivated other plugin which I installed recently… also I’ve created a new access link.. please try both… login ID and password as well as temporary access link…
Can you please also clear cookies on your browser

Please contact administrator
for this information.

#262968 Copied

Olga Barlow

Participant

December 8, 2020 at 17:20

Hello,

1. You did not set the correct settings for the columns on your screenshot. We have changed them. Check now the responsive columns settings.
2. Fixed
3. Ok.

Regards

#263137 Copied
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