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Responsive issue on products - by digitalityblue

This topic has 6 replies, 4 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

digitalityblue

Participant

May 4, 2015 at 13:20

Hi I have an issue with the responsivness of my website Please see image below. this was taken from a normal ipad

https://copy.com/34MzXm7kEwG2iGuI

Also when my site goes into a smaller resolution my menu dispappears. Please help as I am getting complaints from customers. Thank you!

Please, contact administrator
for this information.

#61315 Copied

5 Answers

Robert Hall

Support staff

May 4, 2015 at 14:22

Hello,

Have you made any changes in default theme files?
Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#61344 Copied

digitalityblue

Participant

May 5, 2015 at 02:11

Hi,

No changes in theme files

Please, contact administrator
for this information.

#61536 Copied

Brian Johnson

Member

May 5, 2015 at 09:09

Hello,

You’re using old theme. Please update it.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
Don’t forget o create backup before update. The video tutorial is for Legenda theme, but the process is identical.

With best regards
Brian Johnson

#61604 Copied

digitalityblue

Participant

May 9, 2015 at 02:04

So does this mean evertime there is an update I will have this issue?

I still have no menu on any mobile or tablet. Yet have done nothing to change this???

#62791 Copied

Eva Kemp

Support staff

May 11, 2015 at 11:20

Hello,

As I see menu icon is shown on mobile devices:
http://storage1.static.itmages.com/i/15/0511/h_1431339519_7504407_04fba118a0.png

Please check once more.

Thank you.
Regards,
Eva Kemp.

#63089 Copied
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