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Request to Reset XStore Theme License to My new domain

This topic has 18 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Alex Carter

MKGlobo Solutions

Participant

August 12, 2025 at 08:18

Hello Team,

I purchased the XStore theme from ThemeForest (Envato) and had it registered on my domain firstidea.in.
I have now deleted the WordPress installation from that domain and migrated my entire website to a new domain firstideapvt.in by restoring an UpdraftPlus backup from the old site.

I would like to use the theme on the new domain and kindly request you to reset the license for my purchase code so I can activate it on firstideapvt.in.

Purchase Code: be******
Old Domain: https://firstidea.in
New Domain: https://firstideapvt.in

Also, please ensure that none of my website data or content gets deleted or affected during the license reset process, as the full site is already restored on the new domain.

Thank you very much for your assistance.

Best regards,
MKGlobo Solutions

Please, contact administrator
for this information.

#452395 Copied

17 Answers

Alex Carter

Support staff

August 12, 2025 at 09:17

Hello,

Thank you for reaching out to us.

We’ve deactivated the old domain as described here – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Please go to your new site and re-register the theme there, or provide us with temporary WP-Admin access.

Warm Regards,
The 8Theme Team

#452400 Copied

MKGlobo Solutions

Participant

August 12, 2025 at 09:53

Shared the wp-admin access

Please contact administrator
for this information.

#452405 Copied

Alex Carter

Support staff

August 12, 2025 at 10:34

Hello,

We appreciate your prompt response.

Done.

Warm Regards,
The 8Theme Team

#452413 Copied

MKGlobo Solutions

Participant

August 12, 2025 at 10:40

Why are the XStore banners and products not loading. The layout is disturbed

Files is visible for topic creator and
support staff only.

#452414 Copied

Alex Carter

Support staff

August 12, 2025 at 11:45

Hello,

Please note that our actions have not influenced this matter in any way, and it appears to be a completely different issue.

Could you kindly clarify whether you are referring to the homepage of your new website https://firstideapvt.in/ ) or to a different page? I am asking because the content I see on the mentioned page differs from the screenshot you provided.

To assist you more accurately, please share the direct link to the page shown in your screenshot.

Regarding the issue with the images (as seen here: https://prnt.sc/_OHXm9FSZE-d), we recommend contacting your hosting provider to resolve the “Failed to load data” error. Alternatively, you may reach out to the individual who handled the restoration of your website from the backup on the new domain and request their assistance in resolving this issue.

Best regards,
8Theme Team

#452421 Copied

MKGlobo Solutions

Participant

August 13, 2025 at 09:49

Every page of this domain is not loading properly. https://firstideapvt.in/

#452545 Copied

Alex Carter

Support staff

August 13, 2025 at 09:56

Hello,

We recommend contacting your hosting provider to resolve the “Failed to load data” errors https://prnt.sc/fsi12LXPNHHp and https://prnt.sc/9fjo7fEv8i2F
Additionally, you may reach out to the individual who handled the restoration of your website from the backup on the new domain and request their assistance in resolving this issue.

Please note that the issue on your website is not caused by our theme and should be resolved with the support of your hosting provider.

Warm Regards,
The 8Theme Team

#452546 Copied

MKGlobo Solutions

Participant

August 13, 2025 at 09:59

I uploaded the backup on the new domain not sure why the files aren’t loading

#452548 Copied

Alex Carter

Support staff

August 13, 2025 at 10:10

Hello,

This article offers a helpful explanation of the matter:
https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

Please note that it is completely normal not to be familiar with such technical details. We kindly recommend that you contact your hosting provider and ask them to resolve the errors shown in the screenshots.

Warm Regards,
The 8Theme Team

#452549 Copied

MKGlobo Solutions

Participant

August 17, 2025 at 04:15

http://www.firstidea.in is hitting our physical memory to 100%. We need immediate assistance on this on exactly what is causing issue on this. It is affecting the complete server performace. Please help us with it immediately

#452829 Copied

Alex Carter

Support staff

August 17, 2025 at 10:20

Hello,

Thank you for reaching out to us.

Could you please provide screenshots or a video to help us better understand the situation?

In the meantime, we recommend checking your server logs for any unusual activity and temporarily disabling non-essential plugins to identify if one of them is contributing to the high memory usage.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#452835 Copied

MKGlobo Solutions

Participant

August 23, 2025 at 10:40

Hello Since we cannot provide you with FTP access. You can let us know with the steps to check and correct this issue. As CPU usage is hitting for this website

#453343 Copied

MKGlobo Solutions

Participant

August 23, 2025 at 11:08

Also since my task with loco translate plugin has been done for changing the button name overall and it is deactivated now can i remove it or do i have to keep it?

#453344 Copied

Alex Carter

Support staff

August 23, 2025 at 14:41

Hello,

1/ First of all, we kindly ask you to review the following topic, where a similar issue was discussed in detail:
https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-450992

As mentioned in that thread, the customer initially suspected the XStore Core plugin to be the cause of high CPU usage. However, after switching to the default Storefront theme, the issue persisted. This indicates that the problem is not directly related to our theme or plugin.

In such cases, the high CPU usage is often caused by external factors such as bot attacks or server configuration limitations. We strongly recommend implementing protection measures such as using Cloudflare to mitigate potential attacks and considering an upgrade to a more powerful hosting environment for better performance.

We hope this helps clarify the situation. Please let us know if you have any further questions or need assistance.

2/ Loco Translate can be deleted.

Warm Regards,
The 8Theme Team

#453359 Copied

MKGlobo Solutions

Participant

August 25, 2025 at 07:29

Is this plugin that you recommended free?

#453402 Copied

MKGlobo Solutions

Participant

August 25, 2025 at 07:45

No products are showing up in frontend. http://www.firstidea.in

#453406 Copied

Alex Carter

Support staff

August 25, 2025 at 08:16

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#453411 Copied
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