Repost #235926 (product gallery broken; thumbnails not showing anymore)

This topic has 10 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Bas Kling

  • Avatar: Bas_Kling
    Bas Kling
    Participant
    May 24, 2020 at 13:56

    Hi,

    for some reason, the 2nd, 3rd, 4th, etc image has disappeared from the carrousel left of the main image inside the product gallery (product builder page)
    The images are still connected to the product in WooCommerce and using the arrows in the main viewer still shows those images. However, in the thumbnail overview on the left, they are gone.

    Last time we experienced this issue, I was able to roll back to a previous version, hence we didn’t really resolve the issue. However, this time that’s not an option.

    I hope you can assist in troubleshooting.

    Site details in private section
    Theme version: xstore

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2020 at 14:56

    Hello,

    I do not see the problem, please provide URL of page where it is visible.
    Make sure that cache of your browser is cleared.

    Regards

    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 24, 2020 at 14:57

    Apologies, I meant a different staging site.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2020 at 15:27

    Try to disable all third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check if it fixes the problem.

    Regards

    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 24, 2020 at 15:33

    Hi Rose,

    This was the first thing I tried last time around. Didn’t help.
    As you can see if you log in, I’ve deactivated all 3rd party plugins again, but it doesn’t fix my problem…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2020 at 15:44

    Dear,

    Once I disabled SG Optimizer plugin – http://prntscr.com/smv39z , so you need to check settings of this plugin to find out which option causes the problem.

    Regards

    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 24, 2020 at 15:52

    Thanks!
    I will check it.
    Unfortunately, it is the hosting service-provided caching plugin, directly tied to their security dashboard. Siteground is a recommended hosting provider in the WordPress community.
    Any thoughts on what might cause a conflict with 8theme’s Xstore theme?

    I should add that, starting out with just the SG Optimizer, a standard install of WooCommerce, and the Xstore theme, this setup didn’t cause any issue and my product page looked fine…

    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 24, 2020 at 19:34

    Update: I’ve managed to isolate the problem: Siteground optimizer provides an option to lazy load all of the product images. I’ve disabled it for now, but it does seem to be a standard and often-used feature (part of a package, enabled by default).
    For some reason, the Xstore theme messes with the lazy load (tested it with all 3rd party plugins disabled).
    How can we troubleshoot and fix in a way that lazy loading the product images doesn’t interfere with the page layout build-up?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 25, 2020 at 17:47

    Hello,

    Our theme comes bundled with the lazy load option for the images (Theme Options > Speed Optimization > Image loading type) and probably it conflicts with the third-party lazy loading over theme lazy loading. So, keep that option disabled in the plugin settings.

    Regards

    Avatar: Bas_Kling
    Bas Kling
    Participant
    May 26, 2020 at 14:46

    Thanks!

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The issue related to '‘Repost #235926 (product gallery broken; thumbnails not showing anymore)’' has been successfully resolved, and the topic is now closed for further responses

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