As the title said, please check this link to see the issue:
Scroll to the section of related product(相關商品), you should see the result like this
Do you have any idea? Many thanks!
This topic has 11 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow
As the title said, please check this link to see the issue:
Scroll to the section of related product(相關商品), you should see the result like this
Do you have any idea? Many thanks!
Hello,
1) Make sure that you are using latest versions of the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
2) Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
Regards
Hello, I updated the theme and core plugin to the latest, and disabled plugins, but things doesn’t go well.
And I notice I could find the situation to reproduce this problem,
1. If you keep the related product section in view, and reload the page, the images in related product will loads.
2. If the releated product section is not in view at the moment page loaded, then scroll to related product section, the problem will show (images keeps loading)
I checked the chrome element inspector, yes, the loading img element doesn’t have lazyloaded
class, neither the src
attribute.
So some code make lazyload plugin not work right, and it should be something you should notice and fix.
By the way, we could handle this by simple quick fix, but we need some information from you. I found some code, which could manually trigger lazyload plugin to update again. But I am not sure how could I access the lazyload instance, and not sure what lazyload plugin the related product area used. Could you provide me these information? Thanks (reference : https://github.com/tuupola/lazyload/issues/346#issuecomment-396564854)
Also by the way again, for your information, the related product area also have bug in your theme forest live demo, the loading circle keeps showing:
Hello,
Thanks for the reply.
1) Provide temporary wp-admin and FTP access to your site, please. We will take a closer look.
2) Thanks for the notice. Our technicians will check it after the weekend and fix it.
Regards
Hello temporary wp-admin is provided in private content area.
About FTP, it will need our team to do additional install, If you think this is really necessary, we will take action to install it. But if there is some alternative method, let’s use it. Please tell, Thanks!
Hello,
We need FTP to make fixes in theme files. So, we need FTP or SFTP access.
Regards
SFTP related information is documented in private content area.
If any information needed please let me know, many thanks!
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem. We have a large number of requests these days, so take my apologies for some delay in resolving of the problem.
Regards
Could you provide estimated finish date? Or you could tell me what lazyload plugin does that section used? Thanks!
Hello,
Take my apologies for the delay. We are working on your issue and I hope we’ll find the solution within the next 2-3 days.
Regards
Hello,
Keep this option disabled if you use the Products element in the Single product tab content https://prnt.sc/zqm61w
Regards
The issue related to '‘Related Product Keep Loading the preview image.’' has been successfully resolved, and the topic is now closed for further responses