Related Product Keep Loading the preview image.

This topic has 11 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

  • Avatar: craziestdavid
    Radian
    Participant
    February 5, 2021 at 16:49

    As the title said, please check this link to see the issue:

    https://store.onez.studio/product/sound-devices-888-%E6%95%B8%E4%BD%8D%E5%A4%9A%E8%BB%8C%E9%8C%84%E9%9F%B3%E6%A9%9F/

    Scroll to the section of related product(相關商品), you should see the result like this

    Do you have any idea? Many thanks!

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2021 at 17:08

    Hello,

    1) Make sure that you are using latest versions of the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    2) Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

    Regards

    Avatar: craziestdavid
    Radian
    Participant
    February 6, 2021 at 11:05

    Hello, I updated the theme and core plugin to the latest, and disabled plugins, but things doesn’t go well.

    And I notice I could find the situation to reproduce this problem,

    1. If you keep the related product section in view, and reload the page, the images in related product will loads.

    2. If the releated product section is not in view at the moment page loaded, then scroll to related product section, the problem will show (images keeps loading)

    I checked the chrome element inspector, yes, the loading img element doesn’t have lazyloaded class, neither the src attribute.

    So some code make lazyload plugin not work right, and it should be something you should notice and fix.

    By the way, we could handle this by simple quick fix, but we need some information from you. I found some code, which could manually trigger lazyload plugin to update again. But I am not sure how could I access the lazyload instance, and not sure what lazyload plugin the related product area used. Could you provide me these information? Thanks (reference : https://github.com/tuupola/lazyload/issues/346#issuecomment-396564854)

    Also by the way again, for your information, the related product area also have bug in your theme forest live demo, the loading circle keeps showing:

    https://xstore.8theme.com/product/levis-neck-ringer/

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2021 at 09:15

    Hello,

    Thanks for the reply.
    1) Provide temporary wp-admin and FTP access to your site, please. We will take a closer look.
    2) Thanks for the notice. Our technicians will check it after the weekend and fix it.

    Regards

    Avatar: craziestdavid
    Radian
    Participant
    February 9, 2021 at 12:19

    Hello temporary wp-admin is provided in private content area.

    About FTP, it will need our team to do additional install, If you think this is really necessary, we will take action to install it. But if there is some alternative method, let’s use it. Please tell, Thanks!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 9, 2021 at 16:58

    Hello,

    We need FTP to make fixes in theme files. So, we need FTP or SFTP access.

    Regards

    Avatar: craziestdavid
    Radian
    Participant
    February 10, 2021 at 02:04

    SFTP related information is documented in private content area.
    If any information needed please let me know, many thanks!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2021 at 11:36

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem. We have a large number of requests these days, so take my apologies for some delay in resolving of the problem.

    Regards

    Avatar: craziestdavid
    Radian
    Participant
    February 14, 2021 at 04:54

    Could you provide estimated finish date? Or you could tell me what lazyload plugin does that section used? Thanks!

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 15, 2021 at 13:28

    Hello,

    Take my apologies for the delay. We are working on your issue and I hope we’ll find the solution within the next 2-3 days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2021 at 15:38

    Hello,

    Keep this option disabled if you use the Products element in the Single product tab content https://prnt.sc/zqm61w

    Regards

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The issue related to '‘Related Product Keep Loading the preview image.’' has been successfully resolved, and the topic is now closed for further responses

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