Registration problem at my website for new clients

Hello, @Aya Mohamed,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to deactivate the Wordfence Security plugin by navigating to **WordPress Dashboard > Plugins** and then check the issue again.

We hope this step will resolve the problem you are experiencing.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Aya Mohamed,

We have thoroughly reviewed your website and did not identify any issues. Additionally, we have created a user account on your website for your reference.

Kindly refer to the attached image in the private content area for further details.

To proceed, we recommend clearing your browser cache and registering a user account.

We trust this information will be helpful. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Aya Mohamed,

Thank you for your response.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best regards,
8Theme Team

Hello, @Aya Mohamed,

Thank you for your response.

We have thoroughly reviewed your website and found no issues. The XStore theme is active on your site and appears to be functioning as expected. Additionally, when attempting to use an email address that is already registered, a message correctly appears indicating that the email is in use.

We kindly recommend clearing your browser cache and checking again to ensure everything works smoothly on your end.

For your convenience, we have recorded a video demonstration to provide further clarity. You can find the video link in the private content area.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Aya Mohamed,

Thank you for providing the video of the problem.

Please provide us with FTP access in the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Dear Ms. Aya Mohamed,

We hope this message finds you well.

We would like to inform you that the HOTFIX has been successfully applied to your website.

At your earliest convenience, could you kindly review the website and confirm whether the issue has been resolved?

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team