Register Page stating username already exists

7 replies2 participantsUpdated by Eva Kemp

  • Avatar: Kris
    Kris
    Participant

    When I test the register page sign up, no matter how unique the username is, I keep getting a “username already exists” error. I don’t understand.

    Please help,

    Kris

    Please, contact administrator
    for this information.
    #72912 Copied Theme version: 2.8 WooCommerce version: 4.2.2

    7 Answers

    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    I’ve tried to register myself with the username “eva” and registration was successfull. Please check if a username that you’re using is present in wp-admin > Users section.

    Regards,
    Eva Kemp.

    #72955 Copied
    Avatar: Kris
    Kris
    Participant

    Eva,

    Still not working for me. I don’t understand…I have tried registering with the most random name and email that isn’t registered there and its still saying username is taken…I even checked the users and none of which are present with the same username…

    Thank you for your help and patience

    Kris

    #73103 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Please write in private content what username you’d like to register and email address and I’ll try to do this from my side.

    Thank you.
    Regards,
    Eva Kemp.

    #73299 Copied
    Avatar: Kris
    Kris
    Participant

    below is the information

    Please, contact administrator
    for this information.
    #73499 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    The email address you provided is already used for other user. Please check it in wp-admin panel > Users and search for the email address you gave us.
    Please note every new user must use a new email address that’s not registered yet.

    Regards,
    Eva Kemp.

    #73576 Copied
    Avatar: Kris
    Kris
    Participant

    Eva,

    I just tried it again with a completely different username and email an it is still not going through.

    kris

    #74931 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Unfortunately we can’t replicate this issue. Please make sure there are no username and email addresses in wp-admin panel > Users that you’re trying to register. Try to clear browser cache and use some other browser.

    Thank you.
    Regards,
    Eva Kemp.

    #75078 Copied

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