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Register does not send email - by David Cord

This topic has 8 replies, 2 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

David Cord

Participant

June 3, 2016 at 03:07

When a new member tries to register it gives a message that he/she will receive an email shortly, it never is sent to them or an admin of the website. From the wp backend I can see that the new user is added to the system but I need an email to be sent to me and to our new member. Can you please help me solve this issue? Thanks in advance

Please, contact administrator
for this information.

#128276 Copied Theme version: Royal WooCommerce version: 2.5.5

7 Answers

Eva Kemp

Participant

June 3, 2016 at 10:38

Hello,

WP admin credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#128312 Copied

David Cord

Participant

June 3, 2016 at 21:15

Im sorry Eva can you please try again with the same credentials. I had not saved the new password

#128390 Copied

Eva Kemp

Participant

June 4, 2016 at 08:39

Hello,

Please try the solution described in this topic:
https://www.8theme.com/topic/contact-form-7-unable-to-send-mail-from-sidebar/#post-64930

After that check registration form.

Regards,
Eva Kemp.

#128407 Copied

David Cord

Participant

June 8, 2016 at 23:19

I did install and configured the plugin as mentioned in the other thread, and tried to send a test email but it is giving me an error.
Test Message Sent
The result was:
bool(false)

I would rather not have to use another plugin to send the register confirmation email. Could you please check to make sure I had it configured correctly for Royal Theme. Again when a new member signs up his/her name DOES get added to new users in the wp admin backend. But no register confirmation email is being sent to the new member or to notify the admin of the new member.

#128968 Copied Theme version: Royal

Eva Kemp

Participant

June 9, 2016 at 07:59

Hello,

In this case you should contact your hosting provider support and ask them to check mail logs why emails can’t be sent from your site. There should be some notices.

Regards,
Eva Kemp.

#128985 Copied

David Cord

Participant

June 10, 2016 at 01:16

I contacted my hosting and they helped me as much as they could. I created a new email which is hosted by them and we worked on all the routing but in the end no email is being sent to either a new registrar or the admins. The page “Register” has it set to Template-Custom Registration Page but I can not find where I can edit the custom-page-registration template??

I WAS able to setup the CONTACT FORM 7 correctly but my problem is with the register email that should be sent to our new user and a notification to our admin. Can you please look into this and see if you can find the error. Thanks in advance

#129130 Copied Theme version: Royal

Eva Kemp

Participant

June 10, 2016 at 08:11

Hello,

Have you checked mail logs on a server?
We can’t find any errors because we can’t check any log files on your server. Ask your hosting provider to do this.
Can other email be sent? For example for Woocommerce order or from contact form?

Regards,
Eva Kemp.

#129146 Copied
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