• 

  erinok

  Participant

  November 6, 2017 at 22:17

  The captcha image below the Register form is not displaying. When I look at the source code a URL exists for the image but when I test that URL is a browser I get a 404 error. Further, when I check for that image at /wp-content/themes/woopress/framework/inc/really-simple-captcha/tmp/1920949376.png it doesn’t exist and refreshing the page does not cause any image to be created in that folder. Please advise.

  #176928 Copied Theme version: 3.2 WooCommerce version: 3.2.3
  12 Answers
  

  Rose Tyler

  Support staff

  November 7, 2017 at 08:29

  Hello,

  Please change permissions to 777 for “tmp” folder in the directory /woopress/framework/inc/really-simple-captcha.

  Regards

  #176939 Copied
  

  erinok

  Participant

  November 7, 2017 at 16:42

  The tmp folder already has permissions set to 777. Something else is going on.

  #177001 Copied
  

  Rose Tyler

  Support staff

  November 7, 2017 at 17:00

  Please provide wp-admin and FTP access in Private Content.

  Regards

  #177006 Copied
  

  erinok

  Participant

  November 7, 2017 at 17:49

  Can I get an email address form you to create the WP user?

  #177012 Copied
  

  erinok

  Participant

  November 7, 2017 at 19:43

  Moved to Private

  Please, contact administrator
  for this information.

  #177016 Copied
  

  Rose Tyler

  Support staff

  November 8, 2017 at 08:59

  Hello,

  Please check now http://prntscr.com/h7nrfm Is it solved?

  Regards

  #177055 Copied
  

  erinok

  Participant

  November 8, 2017 at 18:14

  Yes, this is now solved. Thank you so much! I would like to now what the solution was in case it happens again. Please advise.

  Thank you.

  #177148 Copied
  

  Rose Tyler

  Support staff

  November 9, 2017 at 09:02

  Hello,

  Likely it was the permissions problem or cache problem because when I passed this issue to our developers they said that the problem already solved.

  Regards

  #177183 Copied
  

  kdb

  Participant

  September 12, 2018 at 18:29

  Hello 8Theme,

  I have the exact same issue of the original poster, @erinok, did back in November 2017. When investigating the permissions on my really-simple-captcha folder I see that there is no longer a tmp directory.

  Here is a screen shot of my directories…
  

  Can you please advise on getting really-simple-captcha to show up on the Register page?
  See: https://hdtruckengines.com/register/

  Please, contact administrator
  for this information.

  #199383 Copied Theme version: 4.4 on a child theme WooCommerce version: 3.4.4
  

  Rose Tyler

  Support staff

  September 13, 2018 at 08:40

  Hello @kdb,

  Please change permissions to 777 for “really-simple-captcha” folder in the directory /woopress/framework/inc.

  Regards

  #199397 Copied
  

  kdb

  Participant

  September 14, 2018 at 00:25

  Thank you so much. Kind of makes me nervous but that did the job.
  Thanks!

  #199447 Copied
  

  Rose Tyler

  Support staff

  September 14, 2018 at 07:20

  Hello @kdb,

  You’re welcome!

  Regards

  #199455 Copied
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