Register Button On My Account Isnt Working

This topic has 4 replies, 3 voices, and was last updated 12 months ago ago by Tony Rodriguez

  • Avatar: Iliyah Modest Boutique
    Iliyah Modest Boutique
    Participant
    December 20, 2024 at 13:08

    Register Button On My Account Isnt Working, customers cant create new accounts.

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 20, 2024 at 13:54

    Hello,

    Thank you for reaching out to us.

    Navigate to Settings > General > Membership and mark Anyone can register.
    Read more – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

    Best regards,
    8Theme’s Team

    Avatar: Iliyah Modest Boutique
    Iliyah Modest Boutique
    Participant
    December 21, 2024 at 01:06

    The actual button on the my account page doesnt work. If you click on it nothing happens. I have followed your instructions and it still doesnt work.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 21, 2024 at 11:50

    Hello, @Iliyah Modest Boutique,

    Thank you for your response.

    Upon reviewing your website, we noticed that it is currently running an outdated version of WordPress, the XStore theme, the XStore Core plugin, and other associated plugins.

    To address the issue you are experiencing, we kindly recommend updating your website to the latest versions of the following:

    1. **WordPress**: Version 6.7.1
    2. **XStore Theme**: Version 9.4.5
    3. **XStore Core Plugin**: Version 5.4.5

    Additionally, please ensure that all other plugins on your website are updated to their latest versions.

    For your convenience, you can refer to the following resources for update history and step-by-step instructions on how to perform the updates:
    https://xstore.8theme.com/update-history/
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Once the updates are complete, kindly check your website again to confirm if the issue has been resolved.

    We appreciate your cooperation and are here to assist you further if needed.

    Best regards,
    The 8Theme Team

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