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Register button is not working for me on my website

This topic has 7 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Andrew Mitchell

Rakesh

Participant

February 2, 2025 at 08:10

I am having trouble with the register (new customer) button in “My Account” section only on computer. Till yesterday it was working fine but today it’s not working on computer. When I try it on mobile it’s working well. Please help.
XStore Theme is up to date to version v.9.4.7
XStore Core : 5.4.7
Wordpress version : 6.7.1

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#433066 Copied Theme version: 9.4.7

6 Answers

Rakesh

Participant

February 2, 2025 at 10:48

Just noticed that this problem is due to “Account Login/Register Tabs” plugin under sales booster. How can I keep that plugin without any issue ?

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Andrew Mitchell

Support staff

February 3, 2025 at 13:36

Hello, Rakesh,

Thank you for reaching out to us. Unfortunately, the access credentials you previously provided for the admin panel and FTP are no longer valid. We kindly ask you to provide us with updated credentials.

Additionally, please try installing the following patches (#9471306, #9474845) and check if the issue is resolved.

Best regards,
8Theme Team

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Rakesh

Participant

February 3, 2025 at 15:21

Thanks @Andrew Mitchell . I have already tested by applying patches (snapshot attached) but it’s not working. There was no change in older ftp details but I have created account again. Please check the pvt area.

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Andrew Mitchell

Support staff

February 4, 2025 at 15:04

Hello, Rakesh,

Thank you for providing access to the FTP. However, we would like to inform you that the credentials for the admin panel are still not functioning. Please find the details regarding this issue in the attached files.

Additionally, we have reviewed the registration form and identified that it is functioning as expected. Further details regarding this matter are also included in the attached files.

Should you require any additional information or clarification, please do not hesitate to reach out.

Best regards,
8Theme Team

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Rakesh

Participant

February 8, 2025 at 15:00

I don’t know what is wrong with ftp. I generated the fresh credentials and gave you. I am giving the wp credentials in PCA. For now, I have disabled “Account Login/Register Tabs” plugin as it’s not working.

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

February 10, 2025 at 17:54

Dear, Rakesh,

Thank you for providing access. However, we would like to bring the following to your attention:

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

We also recommend reaching out to the plugin’s support team for further assistance regarding this matter.

Best regards,
8Theme Team

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