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Regarding product category setting. There is an issue with filter reset and link Canonicalised

This topic has 12 replies, 2 voices, and was last updated 8 months ago ago by Luca Rossi

  • Avatar: liang
    liang
    Participant
    October 16, 2024 at 09:55

    Hi there
    I am trying to fix issue with my woocommerce product category issues.
    I find that there are three issues
    1. As one customer chooses one filter, he has no option to reset the filter. I see no place to add the reset filter function (see pic1. and pic2.) both in search bar and in off-canvas filter

    2. As I choose to try the product category filter from the shop page (https://totovape.com/shop)to a category page (Smart Gadgets). Then it gets redirected to /product-category/smart-gadgets/. However, the Canonical link is still the original /shop/. see picture 3. Can you fix this one?

    3. The issue with product category remains. I add a “explanation section” to the shop page. As I use product category filter to redirect to Smart Gadgets, The section belonging to the shop page appears at the smart gadget product category page. can this issue be fixed?

    Please, contact administrator
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    #418931 Copied
    11 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    October 17, 2024 at 07:58

    Hi @liang,

    1. We’ve added the Active Product Filters widget to Shop Sidebar for you, it will also include the clear/reset filters button: https://prnt.sc/N_eYPDuOCMKF

    2. Since the filter is using the ajax request, it means you will always stay at shop page. The Canonical link is still the original /shop/.

    3. The issue with the “explanation section” from the shop page appearing on the product category pages may be due to how the content is being displayed across templates. We can help you modify the template structure so that the explanation section only appears on the shop page and not on individual category pages.

    To redirect all users to the category archive pages, we suggest you to replace the Filter products by categories widget with Product categories widget: https://prnt.sc/xpQo4LH95Ix1

    Best Regards,
    8Theme’s Team

    #419087 Copied
    Avatar: liang
    liang
    Participant
    October 18, 2024 at 01:58

    Hi Luca

    I have changed the demo to another one, which is more suitable for my business. However, the canonicalization issue still exists.
    The three issue still exists.

    1. I add Active Product Filters widget but still find that there is no widget to reset or clear filters.

    2. In addition, I find that as I add a product category widget. As I change from one category to another one, the Canonical link is still the original one. Can you tell me how to fix it?

    Please contact administrator
    for this information.
    #419279 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    October 18, 2024 at 07:01

    Dear @liang,

    1. We’ve added the Clear Filter widget for you: https://prnt.sc/ltId6YH3sCGg

    2. Can you please check again? We’ve turned off the ajax filter for the product categories widget.

    Best Regards,
    8Theme’s Team

    #419300 Copied
    Avatar: liang
    liang
    Participant
    October 18, 2024 at 18:41

    yes, can you give me a step by step guide of how to turn off the ajax filter for the product category widget

    #419449 Copied
    Avatar: liang
    liang
    Participant
    October 18, 2024 at 18:53

    I have another issue . I find that the age restriction popup cannot work properly. I click I am 21 years old but there is no reaction at all. can you fix it for me?

    #419450 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    October 19, 2024 at 08:12

    Hi @liang,

    yes, can you give me a step by step guide of how to turn off the ajax filter for the product category widget

    It’s under XStore > Theme Options > WooCommerce(Shop) > Shop > Shop Page Filters > disable the Ajax for the product categories widget setting: https://prnt.sc/Y-I2qkJKYzli

    I have another issue . I find that the age restriction popup cannot work properly. I click I am 21 years old but there is no reaction at all. can you fix it for me?

    We’ve applied the latest patch to fix the popup issues: https://prnt.sc/QX10SlT_AhPU. Could you please double check again?

    Best Regards,
    8Theme’s Team

    #419488 Copied
    Avatar: liang
    liang
    Participant
    October 20, 2024 at 19:22

    Hi, Luca

    Thanks for your help. But the age popup issue still exists. I click confirm and the popup still exists.

    #419575 Copied
    Avatar: liang
    liang
    Participant
    October 20, 2024 at 19:30

    I also want to remove the image zoom effect as I hover on image. But it does not take effect. Can you teach me how to do it?>

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #419576 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    October 21, 2024 at 05:44

    Hi @liang,

    Thanks for your help. But the age popup issue still exists. I click confirm and the popup still exists.

    We’ve just checked and it’s working fine our end. Could you please check again?

    I also want to remove the image zoom effect as I hover on image. But it does not take effect. Can you teach me how to do it?>

    It can be disabled under XStore > Theme Options > WooCommerce(Shop) > Single Product Page > Layout > Zoom > select Disable: https://prnt.sc/qp5xrQXdInD5

    Hope it helps!

    #419606 Copied
    Avatar: liang
    liang
    Participant
    October 21, 2024 at 21:40

    okok thanks

    #419817 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    October 22, 2024 at 05:31

    Hi @liang,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #419830 Copied
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