Refund for Xstore 8.15 - by Heather - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Olga Barlow

  • Avatar: Heather
    Heather
    Participant
    May 19, 2022 at 14:20

    Hi,

    I purchased xstore 8.15 as I thought I had to upgrade but I didn’t need to and will be sticking to the xstore core (child theme) 4.15. How do I get a refund, it’s been less than 30 days and I haven’t used 8.15 at all. What other information do you require?

    Thanks,
    Heather

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2022 at 17:03

    Hello,

    Did you buy a new theme license just to update the site that already uses another license? Do I understand you right?

    Regards

    Avatar: Heather
    Heather
    Participant
    May 19, 2022 at 19:25

    Hi, yes I already had xstore core 4.15 and there was a message on the dashboard about xstore 8.15 so I thought I had to update my theme but I didn’t need to.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 20, 2022 at 11:43

    Hello,

    You can submit refund request for unused license here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Heather
    Heather
    Participant
    May 20, 2022 at 12:35

    Thank-you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 20, 2022 at 14:59

    Hello,

    You are welcome.

    Regards

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