ReferenceError: Can’t find variable: tinyMCE

This topic has 4 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

  • Avatar: anupamsg
    anupamsg
    Participant
    June 21, 2021 at 13:28

    Getting the error “ReferenceError: Can’t find variable: tinyMCE” in browser console.

    This happens when I try and edit the Cart widget in the Header from within the Xstore Theme Options. As a result the settings on the left-pane don’t load and the section remains blank.

    Please let me know how to go about it.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2021 at 09:51

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check how it works then.
    If the situation is independent of plugins, provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: anupamsg
    anupamsg
    Participant
    June 22, 2021 at 13:08

    Hi,

    I’ve tried deactivating all plugins but the issue still remains. Sharing the SFTP details.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 22, 2021 at 17:42

    Hello,

    I’ve tried deactivating all plugins but the issue still remains.

    It’s not true because there is no problem with the cart if third-party plugins are deactivated
    https://gyazo.com/43c634259523ef1853ffcdef8a72703e

    And appears again once the Widget Disable plugin is enabled. So, contact the plugin author to fix the mentioned error and follow the instructions next time, please.

    Regards

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