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ReferenceError: Can’t find variable: tinyMCE

This topic has 4 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

anupamsg

Participant

June 21, 2021 at 13:28

Getting the error “ReferenceError: Can’t find variable: tinyMCE” in browser console.

This happens when I try and edit the Cart widget in the Header from within the Xstore Theme Options. As a result the settings on the left-pane don’t load and the section remains blank.

Please let me know how to go about it.

Please, contact administrator
for this information.

#291559 Copied Theme version: 7.2.11 WooCommerce version: 5.4.1

3 Answers

Rose Tyler

Support staff

June 22, 2021 at 09:51

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check how it works then.
If the situation is independent of plugins, provide temporary FTP access, so we can take a closer look.

Regards

#291623 Copied

anupamsg

Participant

June 22, 2021 at 13:08

Hi,

I’ve tried deactivating all plugins but the issue still remains. Sharing the SFTP details.

Regards

Please contact administrator
for this information.

#291649 Copied

Olga Barlow

Support staff

June 22, 2021 at 17:42

Hello,

I’ve tried deactivating all plugins but the issue still remains.

It’s not true because there is no problem with the cart if third-party plugins are deactivated
https://gyazo.com/43c634259523ef1853ffcdef8a72703e

And appears again once the Widget Disable plugin is enabled. So, contact the plugin author to fix the mentioned error and follow the instructions next time, please.

Regards

#291695 Copied
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