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Reduce load of Visual Composer and/or WPML

This topic has 4 replies, 3 voices, and was last updated 8 years ago ago by Robert Hall

lv.ledoux@npmtechnologies.com

Participant

March 26, 2016 at 16:10

Our website is really slow. We’ve been trying many things to improve the speed, but it’s still not up to par. WPML and Visual Composer are causing a lot of load. Are you aware if anything can be particularly improved in regards to these plugins and their interaction with your theme?

Thank you

#119033 Copied WooCommerce version: 2.5.5

3 Answers

Eva Kemp

Support staff

March 28, 2016 at 08:00

Hello,

Please take our apologies but we don’t provide support for plugins, even if they are included in the theme. You have to contact plugins authors regarding these issues.

Regards,
Eva Kemp.

#119066 Copied

lv.ledoux@npmtechnologies.com

Participant

March 28, 2016 at 13:55

We are unable to update the Visual Composer plugin or contact their customer support as it requires a license. Do you have a license for the theme that we could use to contact them?

#119125 Copied

Robert Hall

Support staff

March 28, 2016 at 13:56

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them.
This plugins work fine without activation and you can always get actual version if you want directly from us.
Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated.
The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need.
You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall

#119127 Copied
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