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Recurring Mega Menu Issue and Backend Degradation

This topic has 17 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Siddharth

Siddharth

Participant

August 20, 2025 at 07:29

Dear XStore Support Team,

I hope this message finds you well.

We are experiencing a recurring issue on our website using the XStore theme:

Mega Menu Visibility Issue:
The mega menu has disappeared again despite our reconfiguration efforts. This problem has occurred multiple times, and it seems to reset or fail to load correctly. We are concerned about the repeated occurrence and request a permanent fix or clear guidance to prevent it from happening again.

We have attached a screenshot for your reference.

Website URL: https://sintexonline.com

Your prompt assistance in resolving this issue permanently will be highly appreciated, as it is affecting the navigation and usability of our live site.

Thank you for your support.

Please, contact administrator
for this information.

#453077 Copied

16 Answers

Alex Carter

Support staff

August 20, 2025 at 07:44

Hello,

We have reviewed your website and noticed the following: https://gyazo.com/0664502af32f48450d72bef67088ed11 . It appears that the issue has already been resolved on your end. However, if the problem is still visible to you, we kindly recommend clearing your browser cache.

Best regards,
The 8Theme Team

#453081 Copied

Siddharth

Participant

August 20, 2025 at 07:56

Dear 8Theme Team,

Thank you for your response.

While we appreciate that the issue seems resolved at the moment, this problem has occurred multiple times (2–3 times already). We are concerned about the recurring nature of this issue and would like to understand:

Why it keeps happening despite reconfiguration.

What is causing the mega menu to disappear repeatedly.

A permanent solution to ensure that this issue does not occur again.

We would greatly appreciate it if your team could investigate the root cause and provide a fix that prevents the problem from recurring, rather than a temporary solution.

Looking forward to your guidance and a permanent resolution.

#453083 Copied

Jack Richardson

Support staff

August 20, 2025 at 09:13

Dear @Siddharth,

We hope this message finds you well.

We have not yet identified the exact cause of the disappearance of the mega menus. However, we suspect that it may be related to caching on your server.

If you are able to observe the issue on your end, we kindly ask that you provide us with your feedback. This will greatly assist us in investigating the matter further. Without this information, it is difficult for us to determine an appropriate solution.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#453098 Copied

Siddharth

Participant

August 20, 2025 at 09:20

Thank you for your update. I have disabled the cache from Elementor and set it to inactive. Could you please confirm if this should resolve the mega menu disappearance issue, or do we also need to clear/disable any additional cache from the theme or server side?

Looking forward to your guidance.

#453100 Copied

Jack Richardson

Support staff

August 20, 2025 at 12:47

Hello @Siddharth,

Thank you for reaching out.

At the moment, the issue you reported is not appearing on our end, and as such, we are unable to determine the cause. Should the issue occur again, we kindly ask that you provide us with the correct wp-admin and FTP access credentials to your website (in case they have been modified), so that we can investigate the matter in detail.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
The 8Theme Team

#453128 Copied

Siddharth

Participant

August 21, 2025 at 07:46

Hi

I am still experiencing this issue help me to fix permanently i have shared ftp and wp credentials in private content area.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#453183 Copied

Jack Richardson

Support staff

August 21, 2025 at 08:31

Hello @Siddharth,

Thank you for reaching out.

We have reviewed the matter but are currently unable to identify the issue. Could you please clarify the steps required to reproduce the problem on our end? Additionally, if possible, we would appreciate it if you could provide a video demonstrating the issue.

Best regards,
The 8Theme Team

#453187 Copied

Siddharth

Participant

August 21, 2025 at 10:24

Hi Team,

The issue we are facing is that the mega menu disappears automatically from both the frontend and the backend. After this happens, I have to republish the mega menu in order for it to reappear.

Additionally, in the backend header settings, the Mega Menu widget dropdown sometimes appears blank, and I am unable to select the mega menu. At other times, it shows the available options normally.

I am sharing a video in the private content area to demonstrate the issue clearly.

Please check and let me know what could be causing this, and if you require any further details from my end.

Please contact administrator
for this information.

#453200 Copied

Jack Richardson

Support staff

August 21, 2025 at 12:04

Hello @Siddharth,

Thank you for sharing the video with us.

We have reviewed the content, and it appears that everything is functioning correctly on your end. The video does not display any issues, which suggests that the system is currently operating as expected.

Please note that we are able to investigate and resolve issues only when they are actively occurring. At this time, since everything is loading properly, there is nothing further for us to address.

Should the issue reoccur, we kindly ask that you notify us immediately so we can look into it further.

Best regards,
The 8Theme Team

#453213 Copied

Siddharth

Participant

August 22, 2025 at 14:36

Hi

Again same issue occur mega menu disappeared and i fixed the issue how i fixed sharing demonstrating video

Please contact administrator
for this information.

#453313 Copied

Jack Richardson

Support staff

August 25, 2025 at 07:34

Hello @Siddharth,

We hope this message finds you well.

We would like to inform you that the cache for the mega menus on your website has been disabled. You may now check the changes at your convenience.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

#453404 Copied

Siddharth

Participant

August 27, 2025 at 12:34

Hi

Again same issue occur mega menu disappeared and i fixed the issue how i fixed sharing demonstrating video please fix permanent or alternative solution.

Please contact administrator
for this information.

#453591 Copied

Jack Richardson

Support staff

August 27, 2025 at 14:22

Hello @Siddharth,

We kindly follow up to request your response should the issue reoccur on your website. At this time, we are unable to detect the error on our end, and it appears that the fix has already been implemented successfully.

Additionally, we have forcibly disabled the cache for the affected mega menus, which should prevent the issue from reappearing. Therefore, we kindly ask that you refrain from applying any further fixes yourself. Instead, please notify us immediately if the error occurs again, so we can investigate the matter in detail.

Please note that this issue has not been reported by other customers, and currently, you are the only user experiencing it. This suggests it may be a unique or isolated case.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team

#453594 Copied

Siddharth

Participant

August 28, 2025 at 13:24

Hi

Can you please check on urgent basis issue again arise of mega menu please fix campaign is going on live site its production site. so i have fixed same as earlier i cant wait so i fixed

#453697 Copied

Jack Richardson

Support staff

August 28, 2025 at 13:40

Hello @Siddharth,

We hope this message finds you well.

We have reviewed your website but were unable to identify the reported issue with the mega menu display. Could you kindly verify whether the mega menus are appearing correctly on your end?

In the meantime, we have implemented the following code snippet in the xstore-child/functions.php file as a precautionary measure:

add_filter('etheme_mega_menu_query_cached', '__return_false');

Please let us know if the issue persists or if there is anything further we can assist you with.

Best regards,
The 8Theme Team

#453698 Copied

Siddharth

Participant

September 8, 2025 at 07:43

Thanks for the support! My topic “Recurring Mega Menu Issue and Backend Degradation” has been successfully resolved.

#454410 Copied
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Recurring Mega Menu Issue and Backend Degradation

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