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Receiving orders with incomplete addresses.

This topic has 4 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Jack Richardson

Roobinda

Participant

July 22, 2025 at 09:35

Hi there. I keep receiving orders with incomplete addresses, which makes shipping rather difficult. According to the XStore documentation Address Line 1 should be validated, but this clearly isn’t happening. Any idea why?

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3 Answers

Jack Richardson

Support staff

July 23, 2025 at 06:39

Hello @Roobinda,

We hope this message finds you well.

Upon reviewing your setup, we noticed that the XStore Elementor builder is not being utilized for the checkout page content. As a result, the default theme settings are being applied.

We kindly recommend checking the WooCommerce settings located under Theme Options → WooCommerce → Checkout to ensure everything is configured correctly.

Additionally, if you are not using the Email Customizer builder provided by XStore, you may wish to test the functionality using the default Storefront theme. Alternatively, you can temporarily disable the Email Builder and verify the results.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Roobinda

Participant

July 30, 2025 at 13:20

Thanks for the reply, but i’m not really sure how the info provided can help me! Apologies.

The image attached shows the issue clearly. Occasionally orders come in with an incomplete street address. How do i stop this happening?

Many thanks.

Files is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

July 30, 2025 at 13:49

Hello @Roobinda
DId you test if the issue exists when you make a test order using the Storefront theme ? Could you share the results of your testings ?
Kind regards, Jack Richardson
The 8theme’s team

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