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Quick View missing JS - by Fixed - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

Fixed

Participant

August 27, 2020 at 12:02

Hello,

We are using your XStore theme on one of our sites. After updating the WordPress platform to v. 5.5 and updated the theme and core plugin to the latest available versions the QuickView button stopped working. When inspecting the element with the browser inspect element function we saw that the event that is connected to this button (open a popup for the preview of the product) is missing. The previous versions of the theme and the core plugin were as follow: theme version 6.2.1 and core plugin v. 1.5.1

Would you be able to suggest a fix on how to add back the missing JS triggering the event for the quick preview button?

#249602 Copied Theme version: 7.0.0

5 Answers

Rose Tyler

Support staff

August 27, 2020 at 12:25

Hello,

Make sure that you have cleared all cache after the update.
Provide URL, temporary wp-admin, and FTP access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete this account once all questions will be solved. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#249605 Copied

Fixed

Participant

August 27, 2020 at 15:58

Dear Rose,

Please find the requested credentials.

Please contact administrator
for this information.

#249649 Copied

Olga Barlow

Participant

August 27, 2020 at 16:24

Hello,

What about link to your site? Because WP Dashboard access does not work for the https://cloudclimax.co.uk/

Also, I see that you use CloudFlare CDN on the https://cloudclimax.co.uk/
So, clear CDN cache. And install CloudFlare plugin and log in to your account in the plugin settings to allow us to clear CDN after changes if it’s required.

Regards

#249655 Copied

Fixed

Participant

August 28, 2020 at 07:26

Hello,

The changes are currently made on the staging site, which is stage.cloudclimax.co.uk

#249696 Copied

Olga Barlow

Participant

August 28, 2020 at 14:35

Hello,

Did you clear the CDN cache after update?
Could you, please, log in to your CDN account to allow us to clear the cache after changes http://prntscr.com/u7ih5t ?

Regards

#249760 Copied
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