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Questions about email templates……….

This topic has 2 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Alex Carter

  • Avatar: wilhem
    wilhem
    Participant
    April 12, 2025 at 05:28

    Hello
    I have a problem using email template
    I’ve set a default email template
    But when my cart abandonment automatic emails are sent, the email still uses the default WooCommerce template.

    Please, contact administrator
    for this information.
    #440484 Copied
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 12, 2025 at 06:53

    Hello Wilhem,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #440487 Copied
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