Questions - by ejder077 - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Rose Tyler

  • Avatar: ejder077
    ejder077
    Participant
    May 29, 2020 at 03:57

    Hi

    1. I have set the price range from ¥2,532,840 — ¥2,550,000, may I ask why there are still products that are below ¥2,532,840 showing? (https://ibb.co/GPMGVdL, https://axis-watch.jp/shop/)

    2. May I ask how to reverse these 2 columns? https://ibb.co/cDM4WpZ

    Thank you

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2020 at 07:23

    Hi,

    1) You are using default Price filter, please check if you have the same problem with a default theme. If the problem is independent of the theme, make sure that any of the additional plugins affect filters.
    2) Sorry, but your request is a bit unclear for me. Please describe it in more detail.

    Regards

    Avatar: ejder077
    ejder077
    Participant
    May 29, 2020 at 14:42

    “please check if you have the same problem with a default theme”

    May I ask what is this means? How to check?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2020 at 15:03

    Go to Appearance > Themes > install and activate Storefront theme. Test the widget with the Storefront theme and check if the problem disappears.

    Regards

    Avatar: ejder077
    ejder077
    Participant
    May 29, 2020 at 15:28

    The problem is still here: https://ibb.co/THmFhM8

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2020 at 15:36

    If the problem is independent of the theme, we as theme support, can’t help you. Try to disable additional plugins to find out if one of plugin causes the problem, or contact the support of WooCommerce to get assistance.

    Regards

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