Return to previous page

Quantity on shopping cart not changing on mobile devices

This topic has 7 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Luca Rossi

slw250@hotmail.com

Participant

January 7, 2024 at 12:48

Hello
on mobile devices mode the quantity on shopping cart are not changing there is no increase or decrease in quantity, however it working fine on desktop mode. please check the following screen shot
https://prnt.sc/wDMyoO75tFEx

there is test account credential in private content area so you can login and check yourself.

best regards,
Adnan

Please, contact administrator
for this information.

#378931 Copied Theme version: 9.2.5 WooCommerce version: 8.1.1

6 Answers

Rose Tyler

Support staff

January 7, 2024 at 14:10

Hello,

Thank you for reaching out to us with your concern.

With the access you provided, we can’t access your dashboard. To proceed effectively, we kindly request that you adjust the user permissions to grant the administrator role. This will enable us to perform the required diagnostics and implement solutions more efficiently.

Additionally, for us to conduct a thorough examination and ensure comprehensive support, we would appreciate it if you could provide us with FTP access credentials.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#378942 Copied

slw250@hotmail.com

Participant

January 7, 2024 at 17:03

i already give the administrative access on same acoount.
please see the private area for ftp information

Please contact administrator
for this information.

#378966 Copied

slw250@hotmail.com

Participant

January 7, 2024 at 22:08

just a note, we have 3 websites and all 3 have the same issue

#378985 Copied

Luca Rossi

Support staff

January 8, 2024 at 14:24

Hi @slw250@hotmail.com,

We’ve applied the HOTFIX to the website in the Private Content area.

Please clear all the caches and check.

Can you please also provide other websites and admin account so we can fix them?

Thank you!

Please contact administrator
for this information.

#379087 Copied

slw250@hotmail.com

Participant

January 8, 2024 at 20:06

Thank you for correcting the problem, please see the other websites login information in private content area

Please contact administrator
for this information.

#379144 Copied

Luca Rossi

Support staff

January 9, 2024 at 05:23

Dear @slw250@hotmail.com,

We are pleased to inform you that the issues affecting your two additional websites have been successfully resolved. Furthermore, we would like to assure you that this issue will be addressed in our forthcoming updates.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Should you have any further concerns or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#379172 Copied
Viewing 7 results - 1 through 7 (of 7 total)