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  GreenLion

  Participant

  January 12, 2026 at 13:39

  When a user logs into the site we have heard reports that they are seeing different product stocks. We had a report of a customer logging in and only seeing 4 products, logging in and out and it moving to 6 then again and moving to 19. After a while and now its showing the right product stock level

  What is going on here. On testing myself on multiple browsers and devices I can see the stock properly every time but we need to validate on our customers behalf

  #464085 Copied
  1 Answer
  

  Jack Richardson

  Support staff

  January 12, 2026 at 14:49

  Hello @GreenLion,

  It is quite difficult to understand the issue, as the customer may be describing something that is not related to the actual stock but rather to dynamic content. Since you have also tested it and did not notice any issues, could you please ask the customer to provide a video demonstrating the problem, if possible? This would allow both you and us to review it more accurately. After that, we can determine whether the source of the issue lies within the theme options or if it might be related to a cache problem on the customer’s device.

  Best regards,
  Jack Richardson
  The 8Theme’s Team

  #464090 Copied
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