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Quantity increments not working - by sirius

This topic has 18 replies, 4 voices, and was last updated 5 years, 6 months ago ago by sirius

sirius

Participant

May 19, 2020 at 09:03

Hello,
Just updated xstore to latest version ( core version also) and now the increments on quantity is not changing when clicking on + or -, but it changes if I select and use arrow keys up and down.
Also, the quantity added to cart is not correct, it only adds one unit, even if I select more.
Please let me know what I can do to fix this, thank you!

Please, contact administrator
for this information.

#237822 Copied Theme version: 6.3.4 WooCommerce version: 4.1.0

17 Answers

Olga Barlow

Participant

May 19, 2020 at 13:47

Hello,

I have checked your site and don’t see problem https://gyazo.com/188aa16280b4ae7adc88b749e6f72a51Have you sorted out?

Regards

#237888 Copied

sirius

Participant

May 19, 2020 at 13:59

Hello,
It works now because I rolled back the backup made before update.
It is a live shop and could not let it like that, I have customers making orders.
I can do update again for you if we can agree on a approximate time you can check, so it will not be live live like this too long. Later hours would be great, but we can agree as you have time too.

#237892 Copied

Olga Barlow

Participant

May 19, 2020 at 15:54

Hello,

Could you create staging website (full copy of the existing) to update theme there first and check the problem? Once we fix the issue you’ll be able to update production.

Regards

#237917 Copied

sirius

Participant

May 20, 2020 at 21:19

Ok, I’ll make a staging version and send you the details.

#238147 Copied

Olga Barlow

Participant

May 20, 2020 at 22:10

Hello,

Ok, take your time. We’ll be waiting.

Regards

#238154 Copied

sirius

Participant

May 26, 2020 at 22:34

Unfortunately I cannot make a staging at this moment.
But I updated the site for the night, so if you could have a look in a 4-5 hours timeframe. Problem is that everything works ok with latewt woocommerce, but when I update xstore and core, quantity cannot be modified on product page except using yeyboard up and down. Still if I add to cart, is adding just one minimum value not the entire quantity.

#238895 Copied

John Holden

Participant

May 27, 2020 at 06:32

Hi,

Please send:

– Screenshots of issues
– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#238910 Copied

sirius

Participant

May 27, 2020 at 20:08

Ok, details in private area.

Please contact administrator
for this information.

#239021 Copied

Olga Barlow

Participant

May 28, 2020 at 10:00

Hello,

We can’t connect to your FTP http://prntscr.com/spa0a2
Please, add the following IPs to your white list 176.98.69.124 and 176.98.70.243 to allow our support members to connect to your FTP and login to your Dashboard without VPN.

Regards

#239085 Copied

sirius

Participant

May 28, 2020 at 10:16

whitelisted the ip’s

Please contact administrator
for this information.

#239089 Copied

Olga Barlow

Participant

May 28, 2020 at 13:42

Hello,

Check now, please.

Regards

#239122 Copied

sirius

Participant

May 28, 2020 at 17:51

Hello, It works now, thank you.
But I noticed that (-) is not working when I want to decrease quantity, and sometimes (+) doesn’t work too.
And when on mobile ( most clients are on mobile) is very difficult to hit the buttons(-) and (+), is there an option to make them bigger ?
Thank you for the help, I really appreciate it!

#239159 Copied
Olga Barlow

Participant

May 29, 2020 at 10:13
Hello,

1) Don’t see problems with the – or + anymore https://gyazo.com/ed3f7d5feb6dd5b4c407a4235afcf696
Do you have this issue for all the products or for some products only? Could you, please, provide us with link to product with issue? What browser do you use?

2) Add the following code to Theme Options > Custom CSS to increase the buttons for the mobile devices

@media screen and (max-width:768px){ div.quantity > span, td.quantity > span { width: 35px; } }

Regards
#239218 Copied
sirius

Participant

May 29, 2020 at 11:03

Thank you very much, Now is much better and easy to use the quantity buttons on mobile.

Please contact administrator
for this information.

#239223 Copied

Olga Barlow

Participant

May 29, 2020 at 15:14

Hello,

I see. I suppose it’s related to compatibility with Quantities and Units for WooCommerce plugin. I have passed your issue to our developers and I’ll inform you once we fix the problem.

Regards

#239241 Copied

Rose Tyler

Support staff

May 30, 2020 at 14:23

Hello,

Fixed. Please clear cache and check now.

Regards

#239335 Copied

sirius

Participant

May 30, 2020 at 14:58

Perfect!
Thank you very much, your support is awesome, as always, I really appreciate it.

#239339 Copied
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