Quantity button on the cart page is not working

This topic has 8 replies, 2 voices, and was last updated 1 year, 7 months ago ago by Rose Tyler

  • Avatar: DS
    DS
    Participant
    August 9, 2022 at 13:49

    hi,

    can you please check why the quantity button (+) and (-) on the cart page are not working, it is working fine on the product page and cart sidebar.
    https://snipboard.io/s43DlI.jpg

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 9, 2022 at 14:02

    Hello,

    We do not see the problem, here is a video – https://gyazo.com/3883264dfb8bf236b3f29336d42b4468
    Please clear cache and check one more time.

    Regards

    Avatar: DS
    DS
    Participant
    August 9, 2022 at 14:08

    can you please check with this product, URL given in private area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 9, 2022 at 14:43

    Do you have the mentioned issue when the Storefront theme is activated or the problem persists with our theme only?

    Regards

    Avatar: DS
    DS
    Participant
    August 10, 2022 at 07:42

    Yes, It’s working with a storefront & twenty-twelve theme…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2022 at 08:47

    Hello,

    Thanks for the reply.
    Do you face this problem only with the mentioned product? When you create a new product do you face the problem too?

    Regards

    Avatar: DS
    DS
    Participant
    August 10, 2022 at 09:39

    I think I am facing an issue with only those products where upsell and cross-sell products are set in admin https://snipboard.io/B4VuSO.jpg

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2022 at 09:50

    Hello,

    Thanks for the reply.

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, then check the quantity on Cart page.
    Maybe one of the additional plugins is a reason for the problem. Let us know the result.

    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

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The issue related to '‘Quantity button on the cart page is not working’' has been successfully resolved, and the topic is now closed for further responses

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