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Purchase license not working - by ecoofficegals

This topic has 5 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

ecoofficegals

Participant

May 28, 2015 at 19:22

Hello,
I’m in need of any updates for a few of your themes, I have purchase codes from TF but the themes are gone and I entered then here and get an error saying they are not valid. I’ll add them to private content below.
Can you activate my access to these themes please?
Also what is going on? Do we come here for updates? If so fine, I just wish you would say something. I checked your blog, FB and sent in a contact email and nothing.
Also if we need to come here for our info, please consider not using the Raleway Font, it’s so hard to read. Also, someone should proof your content almost every sentence I read to get here was grammatically incorrect or had typos. The combo with hard to read font makes it really tough to navigate your website.

Please, contact administrator
for this information.

#66815 Copied

4 Answers

Eva Kemp

Support staff

May 28, 2015 at 20:40

Hello,

You can download themes at this link https://www.8theme.com/download-plugins/ , just enter your purchase code to have possibility for download.

Please take our apologies.
There are some issues between Envato and 8Theme, so accounts have been closed temporarily on ThemeForest site.
We hope access will be restored in a short time.

Thank you for understanding.

#66841 Copied

ecoofficegals

Participant

May 28, 2015 at 20:50

I tried and get an error see
*https://www.evernote.com/l/AYFkaYZ8JltHfL44AJSK0Om29kED2X3LamUB/image.png
<https://www.evernote.com/l/AYFkaYZ8JltHfL44AJSK0Om29kED2X3LamUB/image.png>*
I’m copying them and pasting from the doc in themeforest.
I just recommended your themes to a new client, and I just launched design
on one of your themes, should I be wary of this issue. If things are not
resolved with TF will you still be actively selling and supporting themes
on your website at least?
Thanks!

#66842 Copied

fabio

Participant

May 28, 2015 at 22:07

Same Problem here. When I try to add a new topic it says “Sorry, this key is already in the database. If you think this is a mistake, please contact us to resolve the issue.”

Thanks,
Fabio

#66845 Copied

Eva Kemp

Support staff

May 29, 2015 at 08:23

Hello,

The theme is present on ThemeForest again:
http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
You can download it from your account.

Regards,
Eva Kemp.

#66887 Copied
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