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  KROWKO

  Participant

  February 7, 2018 11:11 pm

  Hi,

  I’m having problems with my recently purchased themeforest made on 01/23/2018.
  Receiving confirmation Immediately installed thema on site “http://www.adrianaschonberger.com/novo/”, but a week later I had some problems, so I uninstalled FTP wordpress and installed again and now when I enter the purchase code the following message is displayed “Purchase Code is not valid.” I rope some help to fix this problem, I have all e-mails of purchasing confirmation.

  Site URL: hidden

  Theme version: 4.17

  WooCommerce version: 3.2.6

  

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  #184315 copied to clipboard

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  Rose Tyler

  Support staff

  February 8, 2018 2:37 pm

  Hello,

  Your purchase code is not valid. You need to contact Envato about this, so, please, open support ticket – https://help.market.envato.com/hc/en-us/requests/new

  Regards

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