Pse duhet të pyes dy herë dhe të mos shkoj direkt te paneli?

Hello @EdmondS,

Thank you for reaching out.

We would like to inform you that we have encountered a few similar requests in the past, which you may find helpful:

– https://www.8theme.com/topic/i-would-like-to-modify-my-account-navigation-link-on-header/#post-454013
– https://www.8theme.com/topic/registration-button-is-not-working-in-side-menu-and-only-redirect-to-registration-page/#post-451877

In most of these cases, the issues were resolved by adjusting the configuration of additional third-party plugins installed on the customer’s website or by modifying certain hosting redirection settings.

Therefore, we kindly recommend that you temporarily disable any third-party plugins and check if the issue persists.

Should you need further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @EdmondS

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @EdmondS,

We hope this message finds you well.

Could you kindly grant administrator permissions for the customer credentials you previously provided? At the moment, we are unable to review the modifications made in your child theme due to limited access.

Additionally, we would like to inquire whether we may temporarily deactivate certain plugins on your website for testing purposes. Alternatively, if you have a staging environment available, we would greatly appreciate it if you could provide us with access credentials for that site instead.

Thank you for your cooperation and support.

Best regards,
The 8Theme Team

Hello @EdmondS,

Thank you for your message.

Unfortunately, we are still unable to review the modifications made to your child theme using the provided credentials. We kindly ask you to either adjust the access permissions so that we can view Appearance → Theme File Editor, or alternatively, please provide us with FTP access.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

Hello, EdmondS

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Dear @EdmondS,

We apologize for the delayed response.

Our development team is currently working on resolving this issue and will be releasing a hotfix shortly.

Thank you for your patience and understanding.

Best regards,
8Theme Team

Dear @EdmondS,

We apologize for the delayed response.

We have identified that the issue was caused by a conflict between the Pro Elements and WooCommerce plugins. A hotfix has been applied to your website, and the login from the modal should now be functioning correctly.

Could you please verify on your end to confirm that everything is working as expected?

Thank you for your understanding.

Best regards,
The 8Theme Team