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Products stopped showing on product pages

This topic has 5 replies, 2 voices, and was last updated 5 years ago ago by Marcel

Marcel

Participant

November 27, 2020 at 12:13

My products stopped showing on product pages. The shop page is fine, clicking into a product displays only a white page. It did work before the last updates of XStore and woocommerce. I see this in the settings of woocommerce:

xstore/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

Could that be the cause?

#261539 Copied Theme version: 7.1.3 WooCommerce version: 4.7.1

4 Answers

Rose Tyler

Support staff

November 27, 2020 at 13:43

Hello,

Thanks for using our theme.
You can ignore this outdated file, it doesn’t affect the site functionality and will be fixed in the next update of the theme.
Provide us with temporary wp-admin and FTP access, so we can take a closer look at the problem with the Single product page.

Regards

#261559 Copied

Marcel

Participant

November 27, 2020 at 14:04

Amazing! Thanks!

Details in PM

Please contact administrator
for this information.

#261565 Copied

Rose Tyler

Support staff

November 27, 2020 at 14:25

You’ve activated Single Product Builder, but did not add content https://prnt.sc/vr8nkr , so there is nothing to show.
I’ve disabled the builder, the Single product page can be seen now.
If you want to use the Single product builder, you need to build content of the page from scratch, for example – https://prnt.sc/vr8q61 https://xstore.8theme.com/demos/2/niche-market/product/wooden-crome-chair/

Header background color can be changed via Theme Options > Header builder > Main header > https://prnt.sc/vr8rik

Regards

#261569 Copied

Marcel

Participant

November 27, 2020 at 22:30

Thank you

#261646 Copied
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