• 

  SBB

  Participant

  May 19, 2021 at 07:25

  Hello,

  Could you please advise what could be wrong? When we use TAGs to display products – nothing shows up, despite more products tagged. This worked before – not sure when stopped.

  If we use specific product or category, it works fine and respective product is displayed.

  Cheers,
  Tomas

  Please, contact administrator
  for this information.

  #288065 Copied Theme version: 7.2.9 WooCommerce version: 5.3.0
  12 Answers
  

  Olga Barlow

  Participant

  May 19, 2021 at 10:47

  Hello,

  Provide us with WP Dashboard and FTP access to your site to check and help you.

  Regards

  #288115 Copied
  

  Ankush Mittal

  Participant

  May 19, 2021 at 11:37

  Hi Olga, I have the same issue, category is working, but tag isn’t. Can you share the solution once you have it, Thanks.

  #288130 Copied
  

  Olga Barlow

  Participant

  May 19, 2021 at 13:41

  Hello, @Ankush_Mittal

  We are still waiting for access to the client’s site. Could you, please, provide access to your site to check the issue and help you?

  Regards

  #288170 Copied
  

  Ankush Mittal

  Participant

  May 19, 2021 at 14:54

  issue is on home under “NEW COLLECTION”

  Please contact administrator
  for this information.

  #288179 Copied
  

  Olga Barlow

  Participant

  May 19, 2021 at 16:01

  Hello, @Ankush_Mittal

  Check now, please.

  Regards

  #288202 Copied
  

  Ankush Mittal

  Participant

  May 19, 2021 at 17:33

  Brilliant, possible to know the issue? We are about to move the servers so just checking if need to do anything as the backup file we have is from before whatever you did. Cheers.

  #288236 Copied
  

  Ankush Mittal

  Participant

  May 20, 2021 at 08:45

  Hi, We have moved servers for the client with a previous backup so the issue is still there, your access won’t work, if you can tell us what you did we can implement the fix. Thanks

  #288274 Copied
  

  SBB

  Participant

  May 20, 2021 at 11:13

  Apologize for late reply, login details in private area.

  Please contact administrator
  for this information.

  #288312 Copied
  

  Olga Barlow

  Participant

  May 20, 2021 at 18:02

  Hello, @Ankush_Mittal

  Just remove the XStore Core plugin and install it again. You’ll get the version where the issue is already fixed.

  Regards

  #288397 Copied
  

  Olga Barlow

  Participant

  May 20, 2021 at 19:33

  Hello, @SBB

  Check now, please.

  Regards

  #288404 Copied
  

  SBB

  Participant

  May 20, 2021 at 23:08

  Hi Olga,

  Thanks works fine now. May I know how did you fix it? I see that to Ankush you advised to remove xstore core plugin and install again but I believe we had running latest one?

  Cheers,
  Tomas

  #288433 Copied
  

  Olga Barlow

  Participant

  May 21, 2021 at 11:20

  Hello,

  You are welcome.
  Yes, but we made force fix in the current version of the plugin without changing the plugin version. So, plugin reinstallation uploads the fixed version of plugin.

  Regards

  #288472 Copied
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